IT Support Specialist
7 months ago
**Description**:
The Command Center will operate under client direction.
- Based on pre-approved list of users to be upgraded, initiate final integration and /or initiate in
- place upgrade after the Deployment Technician contacts the Command Center
- Track all issues related to building.
- Troubleshoot failing migrations.
- Escalate if necessary if rollback procedures may be warranted (based on client-provided criteria)
- Execute rollback procedures, if necessary
- Report on the status of the entire conversion night.
**Knowledge and Skills**:
- 5-7 years of work experience in IT environment and/or degree in computer science, engineering, information systems, math or business
- Experience with Microsoft Windows desktop platform and associated infrastructure
- Thorough understanding of network and domain technologies including DHCP, DNS, Active Directory
- Strong ability to multi-task and prioritize multiple competing deliverables
- Excellent customer service skills
- Good interpersonal skills when interacting with clients and co-workers
- Ability to work in a team environment
- Strong analytical and problem-solving skills
- Influencing skills
- Data driven decision making
- Knowledge of financial services industry, and branch environment would be an asset
**Job Types**: Full-time, Permanent
Pay: $22.00-$25.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Microsoft Windows Server: 5 years (preferred)
- Windows Remote Desktop: 5 years (preferred)
- Software troubleshooting: 3 years (preferred)
- DHCP: 4 years (preferred)
- DNS: 4 years (preferred)
- Active Directory: 5 years (preferred)
- IT support: 7 years (preferred)
- Financial services: 4 years (preferred)
- Financial industry: 4 years (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
- MCSA (preferred)
- CCNA (preferred)
- ITIL Certification (preferred)
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