IT Support Specialist

1 month ago


Scarborough, Canada Alpha College of Business and Technology Full time

**Company Overview**:
**Job Summary**:
**Key Responsibilities**:

- Protect systems and information infrastructure, including firewalls and data encryption programs.
- Implement and maintain security controls, including defining access privileges.
- Determine security violations and inefficiencies by conducting periodic audits.
- Provide support for all network and infrastructure including system maintenance and integrity.
- Assist College faculty and administration staff with any IT related issues.
- Maintain servers’ updates, firewall updates and hardware upgrades.
- Ensure the design of the Moodle platform is user-friendly for international students, prioritizing both optimization and ease of use.
- Collaborate with faculty staff to receive feedback and implement improvements.
- Develop and maintain documentation.

**Qualifications**:

- Relevant bachelor’s degree (MIS, BIS, Computer Science, Engineering) required or comparable work experience to demonstrate knowledge.
- 3 years or above in an IT position, with preference given to education industry experience.
- Professional IT Certifications are considered an Asset.
- Previous working experience with Moodle (LMS) and knowledge on various plug-ins and seamless integration preferred.
- Previous working experience with supporting software including (Windows 10, Google Suite, Zoom) preferred.
- Previous working experience with IT Service Ticketing system required.
- Hands-on experience analyzing high volumes of logs, network data and other attack artifacts considered an asset.

**Job Types**: Part-time, Freelance

Pay: $25.00-$30.00 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Company events
- Flexible schedule
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Scarborough, ON M1V 4Y3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 2 years (preferred)
- working in education institutions: 1 year (preferred)
- Moodle: 1 year (preferred)

Work Location: In person



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