Application & Tech Supp Spec 2

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 44195

**Job Category**:Information & Technology

**Division & Section**:Toronto Court Services, TO Court Svcs Planning & Liaison Svcs

**Work Location**:30 Adelaide St. E, 2700 Eglinton Avenue W or 1530 Markham Road.

**Job Type & Duration**:Full Time, Temporary (24 months)

**Hourly Rate and Wage Grade**:$43.58 - $47.75, TF0188, Wage Grade 13

**Shift Information**: 35 hours per week, Monday to Friday

**Affiliation**: L79 Full-time

**Number of Positions Open**: 1

**Posting Period**:29-Jan-2024 to 12-Feb-2024

**Job Summary**:To provide technical support related to Application, Desktop, Hardware, Network, Printers, Security & Access Management and Server Supports in addressing opportunities/challenges.

**Major Responsibilities**:

- Schedules workload and sets priorities.
- Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems in assigned areas.
- Liaises and co-ordinates with internal & external groups on resolution of problems.
- Recommends preventative solutions to mitigate recurrence of similar problems.
- Develops and recommends improvements to current environment, policies & processes.
- Logs, tracks and follows up to ensure resolution of technical issues.
- Acquires and disposes of hardware and software.
- Configures network and server-related hardware and software.
- Monitors and maintains access and security of data and infrastructure.
- Configuration of server hardware and software.
- Advises desktop configuration management teams on hardware & software technologies and deployment alternatives.
- Advises network management teams on hardware and software technologies, connectivity and backup & recovery alternatives.
- Advises security management & control teams on security-related technologies and access control alternatives.
- Performs capacity planning.
- Prepares training material for coaching clients.
- Provides training to clients in use of technology.
- Prepares statistics and drafts summary reports.
- Prepares documentation to facilitate transfer of knowledge.
- Supports the centralized management of access control.
- Travels to off-site locations.

**Key Qualifications**:

- Post-secondary education in computer science or related discipline, or the equivalent combination of education and/or experience.
- Considerable experience in IT client support functions, including: issue resolution and user training.
- Considerable experience analysing, assessing and troubleshooting desktop software, hardware or network connection problems and configuring/troubleshooting mobile devices.

**You must also have**:

- Knowledge of Wide Area Networks, Network Protocols and services (e.g. TCP/IP, DNS, SMTP), Microsoft Active Directory domains, Novell/eDirectory, Windows 10/11, IManager, VPSX.
- Excellent customer service skills and the ability to establish and maintain good consulting relationships with Division clients, Provincial clients/partners, vendors and internal & external stakeholders.
- Knowledge of audio and video technology hardware (e.g. microphones, speakers, document cameras and room cameras).
- Ability to resolve end-user support problems including software, hardware, network connection, printer, mobile device and PDA problems.
- Excellent interpersonal, written and verbal communication in order to understand user issues, provide coaching and training to staff
- Ability to work independently with mínimal supervision as well as cooperatively with others in a dynamic team environment as well as in a project team setting.
- Excellent organizational, conceptual, analytical, problem-solving, multi-tasking and time management skills.
- Ability to set priorities, plan, execute tasks and meet short competing deadlines.
- Ability to lift/move equipment weighing up to 40lbs.
- Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

**NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES**:
**Internal** Job Posting Portal.

**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

**Accommodation**

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the

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