Application & Tech Supp Spec 3

1 week ago


Toronto, Ontario, Canada City of Toronto Full time

Job ID:32626

Job Category:
Information & Technology

Division & Section:
Shelter, Support & Housing Administration

Work Location:
Metro Hall - 55 John St. Toronto, ON

Job Type & Duration:
Full-Time, Permanent

Hourly Rate and Wage Grade:
$ $42.03, TF0189, Wage Grade 11

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
L79 Full-Time

Eligibility List

_ _will be established. For applicability and duration, see below.

Number of Positions Open: 2 Permanent Vacancies

Posting Period: 20-JAN-2023 to 03-FEB-2023


Reporting to the Supervisor, the Application & Technology Support Specialist 3 provides services and addresses opportunities and challenges related to Application, Desktop, Network, Security & Access Management, and Server Supports.

This role provides onsite IT support to the City's various shelter locations as required.

Major Responsibilities:

  • Schedules workload and sets priorities
  • Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems in assigned areas
  • Coordinates with internal & external groups on resolution of problems
  • Participates in team projects and makes recommendations to enhance the quality and efficiency of support
  • Provides inputs to the developments and improvements to current environment, policies & processes
  • Acquires and disposes of hardware and software
  • Configures network and serverrelated hardware and software
  • Monitors and maintains access and security of data and infrastructure
  • Advises desktop configuration management teams on hardware & software technologies and deployment alternatives
  • Advises network management teams on hardware & software technologies, connectivity and backup & recovery alternatives
  • Advises security management & control teams on securityrelated technologies and access control alternatives
  • Provides training to clients in use of technology
  • Prepares documentation to facilitate transfer of knowledge
  • Prepares statistics and drafts summary reports
  • Supports the centralized management of access control
  • Travels to offsite homeless shelter locations to provide client support

Key Qualifications:

***- Post-secondary education in computer science or related discipline, or the equivalent combination of education and/or experience.

  • Experience in IT client support functions, including: issues resolution and user training.
  • Experience analysing, assessing and troubleshooting desktop software, hardware or network connection problems and configuring / troubleshooting mobile devices.
***
You must also have:
  • Knowledge and understanding of systems and network hardware and software such as Novell Netware, Windows 7/8.1/10, Ethernet, IP, routers, switches, and network management tools (e.g. virus protection and server monitoring) and HP, XEROX and/or Lexmark multi
  • function devices.
  • Ability to resolve enduser support problems including software, hardware, network connection, printer, mobile device and PDA problems.
  • Excellent organizational skills, oral and written communication skills and presentation and instructor/facilitator skills.
  • Ability to develop training materials and provide user training.
  • Knowledge of 3G/4G, LTE and later mobile communications technologies will be an asset.
  • A valid Ontario Class "G" Driver's License and access to a personal vehicle for work is asset.

Equity, Diversity and Inclusion


The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Learn more about the City's commitment to employment equity.

**Accommodation

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