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Customer Success Representative

4 months ago

Toronto, Canada ATS Spec Solutions Full time

Job description

ATS is the industry leader in using technology to revolutionize engineering and design processes. We create tools to help engineers and architects to integrate complex systems quickly and accurately for North America’s most exciting building projects.

ATS has a strong work ethic committed to delighting clients and providing them with exceptional service. Our thriving and motivated culture is the heartbeat of our organization.

We hope you will become a part of it

Primary Responsibilities:

Reports to Customer Success Manager; Promptly and Providing pre-sales demonstrations and technical website support Support the onboarding & initial training of new Website users which may include any of ATS Software solutions including training on Email Spec Service, ATS Spec Tool, Visual Spec Builder, BIM

Library, AutoQuote etc.

Providing remote trouble-shooting and technical support to Spec Solutions Website users Provide timely follow up to customer downloads and support requests Document activities in the tickets tracking/support application as well as Project Tracker Escalate support calls to QA as required Work with Product Owner, Software Development team and technical advisor to write user stories for new or existing features Work with marketing to develop or create training materials, videos and knowledge base articles Develop and maintain expertise on all products, systems and processes Support the onboarding and account management teams by facilitating online demonstrations for all Spec Solutions new and existing customers

Requirements:

College Diploma or University Degree, in Architecture/Engineering or Construction nice to have 2 years’ experience or more providing customer service in a help desk, service desk, training, pre-sales technical support, desktop or IT network support capacity Experience working with marketing automation & Email Marketing tools and blogs like Hubspot,

WordPress, etc. (nice to have)

Excellent communication skills – both verbal and written Team player and willing to help others when required Comprehensive internet search and research skills Able to work with diverse personalities and styles Strong organizational/time management skills Strong interpersonal skills and relationship management Be passionate about what you do – take ownership of the customer interaction to ensure success Work schedule flexibility: We service North American customer base between Monday to Friday from 11 am to 7:00 p.m ET (our shifts are set based on our customer demand and markets we serve)

Your Life and Career at ATS:

ATS is dynamic, industrious, innovative and collaborative. We believe diverse and inclusive organizations create work environments that are inventive and open-minded, where people spark new ideas and explore alternatives. At ATS, we offer the following to make sure you have a rewarding and enjoyable experience:

Competitive salary Career advancement opportunities Benefits package for all eligible full-time employees (including medical, vision and dental). A culture that promotes a healthy, fulfilling work-life balance Free parking Foosball, Ping Pong Table & basketball net Gym facilities Epic year-round employee events

To learn more about our company visit our web page:

Allied Technical Solutions Inc. values diversity and is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.