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Billing Operations Analyst

5 months ago

Remote, Canada Absorb Software Full time

“Personally, what makes me love Absorb so much is the culture. This workplace is filled with joyful members who can bring a smile to your face at a moments notice Everyone is always willing to help, and it motivates you to return the favour.” - Miguel Verzosa, Billing Analyst._

**This a 1 year-term contract **. **If you love learning new things and problem-solving, you may be a great match for the Finance & Accounting team Our team is client-facing so you'll get plenty of exposure to our customers and work with many other departments within Absorb. Our team ensures that money moves the way it was intended to and we’re the first line of defense when it comes to solving billing and collection issues with our clients. If you’re great with numbers and have the initiative to investigate the root of the problem, then you’ll love being on this team

Absorb Software: Remote Work Culture - Absorb LMS

**What you’ll do**:

- Respond to customer inquiries via automated ticketing system
- Conduct Zoom meetings with customers to clarify invoicing issues
- Perform customer and internal account reconciliations
- Ensure all customer accounts are in adherence with the company collection policy
- Post customer payments by recording cash, checks, and credit card transactions and entering them into the accounting software
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
- Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers
- Resolve and validate deductions by entering adjusting entries
- Work with other departments to solve accounts receivable issues
- Proactively suggest process improvements that add value to the billing and collections process
- Assist with other accounting duties/projects as required

**What you’ll bring**:

- Respond to customer inquiries via automated ticketing system
- Conduct Zoom meetings with customers to clarify invoicing issues
- Perform customer and internal account reconciliations
- Ensure all customer accounts are in adherence with the company collection policy
- Post customer payments by recording cash, checks, and credit card transactions and entering them into the accounting software
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
- Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers
- Resolve and validate deductions by entering adjusting entries
- Work with other departments to solve accounts receivable issues
- Proactively suggest process improvements that add value to the billing and collections process
- Assist with other accounting duties/projects as required

**Additional preferred qualifications**:

- High degree of accuracy and attention to detail
- Exemplary interpersonal skills and exceptional verbal and written communication skills
- Excellent time management and organizational skills
- Well organized and able to handle multiple tasks quickly and accurately
- High energy, flexible and has a willingness to take initiative
- Demonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balances

**Technologies we use**:

- AbsorbLMS, Zendesk, Zuora, NetSuite, Salesforce

**Are you ready to become an Absorber?**

**What we offer**:

- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
- Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

**Who are we?**

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

**Our values are simple**:

- **We achieve exceptional results by genuinely caring about each other and the work we do**:

- **We’re united, and we grow through our commitment to elevating continual learning**

LI-REMOTE