Intermediate Application Support Analyst, IT

6 months ago


Remote, Canada WestJet Full time

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us and love where you’re going.**

**Remote Work**:
This position is eligible for remote work, within Canada, under our mobile workforce program.

**Overview of role**:
As part of an operational pod, the Intermediate Analyst will administer, implement key improvements, troubleshoot issues, and resolve incidents within the technology stack that supports the business unit. Playing a key role in change, incident, and release management for the product stack, the Analyst will maintain the stability and functionality of the systems supported.

The Analyst will be involved in scrum methodology and will participate in estimations, planning, and delivery of sprints. This role may be asked to provide input on developing requirements, propose solutions and processes as related to the technology to meet business needs.

**Key deliverables / responsibilities include**:

- Administration of relevant technology within their product or operationally focused team
- Delivery of sprint work items identified as priority within timelines
- Leads in change, incident, problem Management tasks within product team
- Understanding of overall architecture of technology supported and how to identify and troubleshoot challenges within
- Ticket management, documentation of steps taken to fix or improve work items
- Knowledge management input, development of support runbooks and transition to operation process
- Improvement of security posture within technology stack supported
- Participation in relevant audits if required
- Requirement to be on call in supporting a Tier 1 / 2 platform or process
- Identify opportunities, monitor existing processes and work with teams to recommend technology solutions and improvements to ensure the effectiveness and efficiency of existing systems.
- Act as a team player to help existing business functions integrate with future technologies and develop supporting processes as applicable to the technology.
- Act as a liaison between different teams within the organization, various 3rd parties and continue to maintain high levels of visibility, efficiency, and collaboration.

**Experience and qualifications**:

- Bachelor's degree in Technical Field or equivalent work experience
- 3+ years experience supporting technology systems as Systems Analyst or Administrator
- Excellent time management skills, ability to manage multiple items
- Incident and problem management skills
- Willingness to learn related technology and business process
- Ability to determine root cause from outcomes
- Voice and Contact Centre technology; Genesys Cloud CX is an asset
- Experience with development toolsets such as Java, APIs, Python, PowerShell, HTML is an asset

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

**Our Safety Promise**

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

**Our Commitment to Diversity and Inclusion**

LI-Remote

LI-RM1



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