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Customer Experience Associate
5 months ago
theScore, a wholly-owned subsidiary of PENN Entertainment, empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet Sportsbook & Casino’ delivers an immersive and holistic mobile sports betting and iCasino experience. theScore Bet is currently live in the Company's home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.
The Customer Experience Associate is responsible for ensuring data accuracy across all platforms, as well as communicating internally and externally - answering and escalating requests, issues and feedback. As a Customer Experience Associate, you must have a strong knowledge of sports, excellent communication skills and be tech-savvy.
**Typical Work Day at theScore**:
- Ensure we are delivering accurate and timely scores, stats, odds and news across all leagues and tournaments on all platforms.
- Recognize and escalate urgent issues as appropriate.
- Provide support for users sending feedback, asking questions, or having difficulty with any of our products.
- Conduct quality assurance for new leagues and features.
- Data entry (e.g. update sports TV listings, MMA results, etc.).
- Other duties as required.
**Requirements**:
- Post-secondary degree or close to completion.
- Experience in customer service.
- Extensive sports knowledge, particularly with regards to the four major professional sports leagues.
- Clear and effective communication skills.
- Must be computer savvy.
- Experience using iPhone and Android devices on the daily basis.
- Knowledge of esports is considered an asset.
- Able to work evenings, weekends, and holidays.
**What We Offer**
- Competitive compensation package.
- Comprehensive Benefits package.
- Fun, relaxed work environment.
- Education and conference reimbursements.
- theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age._
