Customer Experience Associate

5 months ago

Toronto, Canada Northbridge Financial Corporation Full time

**What it's like to be a Northbridge Customer Experience Associate**

As our Customer Experience Associate, you’ll play a critical role in the evolution of our Voice of the Customer program by maintaining our customer feedback channels and ensuring the integrity of the data we collect through our customer experience surveys. This includes supporting the ongoing maintenance, enhancement, and user experience of our survey platform (Medallia) and as its system champion, working with various teams to enrich the feedback collected to help the business better understand our customers and their needs. You’ll be supporting internal partners with data analysis, reporting, and systems/process integrations, and not only gain exposure to different brands, projects, and stakeholders, but also help our operational leaders uncover meaningful insights and new opportunities to move the needle on the experience we provide to customers.

**We want your talent**

**If you are great at**:

- Having a strong eye for detail and completing analytical tasks requiring high accuracy
- Analyzing and interpreting data from various sources
- Reviewing, organizing, and summarizing both written and numerical data
- Translating and conveying technical information to non-technical audiences
- Building strong and collaborative relationships with business partners
- Multitasking and prioritizing tasks in a fast-paced environment

**If you have**:

- 1-3 years’ experience in a similar position
- Post-secondary education and / or equivalent job experience
- Strong communication and analytical skills

**It helps if you have**:

- Experience with Voice of the Customer platforms (Medallia, Qualtrics, InMoment, etc.)
- Experience with Microsoft Dynamics (or similar CRM platforms)
- Understanding of IT terminology (or eager to grow in this area)

**We really mean it when we say we put you first. Here are a few ways how**:

- You get to work from the office and at home (50/50), so you can manage both worlds with the ease and flexibility you need.
- We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more
- We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
- We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.

LI-AK1 #Hybrid

**Who we are**:
We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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