Customer Experience Associate

4 weeks ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide personalized customer service and support to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Assist clients with a range of financial transactions, including deposits, withdrawals, and bill payments.
  • Identify opportunities to promote products and services to clients, ensuring that they are aware of the full range of banking options available to them.
  • Work collaboratively with colleagues to achieve business objectives and provide a positive customer experience.
  • Stay up-to-date with banking products and services, ensuring that clients receive accurate and timely information.
Requirements
  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in customer service or a related field.
  • Post-secondary or undergraduate degree in a related field is an asset.
What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and a range of benefits, including health and wellness programs, retirement savings plans, and paid time off.

About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading financial institutions, with a commitment to delivering exceptional customer experiences and building long-term relationships with our clients. We are a diverse and inclusive organization, with a strong focus on community development and social responsibility.

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