Academic Services Coordinator

3 days ago

Cambridge, Canada University of Waterloo Full time

Overview:
The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g., recruitment and admissions, internal and external events etc.), special projects, data management, and general administrative duties. The position acts as a liaison with units in the Faculty of Engineering and central university services as it relates to key accountabilities. Reporting to the Administrative Officer, the Academic Services Coordinator provides exceptional client support for academic programs within the School of Architecture. The role moves seamlessly between tasks, shifting priorities as directed by Administrative Officer and the Associate Directors, Undergraduate and Graduate Studies and Research, to address critical needs. The Academic Services Coordinator provides continuity in leadership changes and demonstrates breadth and depth in all core operations in the School of Architecture.

**This position is based in Cambridge, ON in the School of Architecture.**

**Responsibilities**:
Client Service
- Builds and maintains effective working relationships with stakeholders in the school, Faculty and across campus
- Provides exceptional client service to all constituents within the School of Architecture (students, faculty and staff), including acting as a liaison with the Faculty of Engineering, central services and external partners
- Duties may include several key areas including academic advising, academic integrity, scheduling and calendar management, admissions and recruitment, event planning and execution, data management, general administrative support, etc. The incumbent is expected to shift seamlessly between tasks to address priority areas
- Develops strong advising relationships that are student-centred and specific to individual needs while aligning with the mission of the school
- Assists stakeholders with identifying and accessing tools and resources necessary to meet goals and objectives
- Applies change management expertise with new stakeholders, audiences
- Cultivates relationships built on trust with individuals in one-on-one and online environments, focusing on the values and needs of the client group while encouraging self-efficacy, resilience, and career potential
- Facilitates group learning opportunities through workshops, presentations, events, and resources to meet client needs
- Supports the development and implementation of best practice for student-centred services

Specific Accountabilities:

- The Academic Services Coordinator is expected to support several key accountabilities including but not limited to:

- Program Administration - Provides administrative support to the Associate Directors and Director in all matters relating to the undergraduate and graduate programs. This includes providing background research and support to assist in the academic decision-making process, planning, research and data collection. First point of contact for policies and procedures related to the undergraduate and graduate programs. Maintains in depth and current knowledge of architecture program curriculum and academic requirements for the programs including admission regulations and practices. Scheduling officer for Architecture courses, scheduling classes through consultation with faculty, optimization of classroom space and management of cohort schedules
- Executes academic administrative processes (e.g., exemption approval, credit transfers, changes to academic standings, grade revisions, calendar changes, academic exchanges etc.)
- Academic Integrity Management - Promotes and facilitates an environment that focuses on academic integrity. The incumbent advises students and faculty on academic integrity matters and academic misconduct. The Academic Services Coordinator is responsible for educating and informing students, faculty, staff on issues related to academic integrity through facilitated and non-facilitated workshops and seminars. The incumbent acts as an expert resource and provides information on relevant policies and process. The Academic Services Coordinator is responsible for academic offence cases within the School of Architecture ensuring files are appropriately and accurately managed to completion
- Communications - Works in conjunction with multiple stakeholders within the School of Architecture, Faculty of Engineering and central units to develop communications as it relates to recruitment, admissions, scheduling, academic integrity, policy and best practice. The incumbent is responsible for developing and delivering consistent, professional, and creative internal communications to engage students
- Support for Special Projects - The Academic Services Coordinator provides expert support on special projects and strategic initiatives as directed by Administrative Officer, Associate Direcotrs, and the Director. The incumbent participates in and contributes to discus

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