Employee Relations Manager
2 weeks ago
**Job Type**: Full Time
**Function**: Human Resources
**Address**:, Toronto, ON
**Working Model**:Remote
At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
**ABOUT THE ROLE**:
The Employee Relations Manager is a strategic and trusted advisor across multiple business units and Leadership Teams, establishing rapport and strong credibility with business leaders to provide effective coaching and guidance. The ER Manager conducts investigations for the Canadian Stores organization and provide project management support on key initiatives, while developing a deep understanding of our overarching people and culture strategies, objectives and compliance obligations and maintaining an understanding of how our stores organization operates. This role also plays a key role in helping Sephora Canada continually improve our position as a great place to work.
**WHAT YOU’LL DO**:
Employee Relations:
- Investigate and resolve complex and critical colleague complaints, issues, and concerns
- Partner with loss prevention teams to investigate potential losses involving employees
- Ensure employee relations issues are addressed in accordance with employment laws and our values to drive engagement and protect our brand
- Document cases: write investigation summary, scan/type notes, and leverage case management tool
- Develop, communicate, and implement employee relations programs, policies, and procedures
- Use data to identify trends and develop proactive strategies to cultivate positive employee relations
- Re-imagine and define how we address performance concerns and terminations across the company by looking at principles, people, processes, and technology
- Provide advice and mentorship to HR Managers, leaders and managers on serious ER issues, and act as a point of escalation
People and Culture Strategy:
- Cultivate our culture and core values to bring them to life while collaborating with colleagues, and identifying and implementing new guidelines and/or learning programs across the organization
- Build positive relationships with all levels of management, HR Managers, and Loss Prevention
- Act as a people and culture champion and change agent
- Develop and cultivate relationships across the HR function
Project Management:
- Strategic HR project management on new or evolving initiatives (case management solution, metrics and data analysis)
- Lead, implement, and execute key people and culture strategies, practices, and programs; including ensuring that the appropriate people, communication, education and change management are in place to support program delivery
- Research and implement project plans and develop into program management
- Build and implement consistent practices and processes to ensure fair and consistent approach to employee relations matters
- Proactively engage cross functional teams to develop solutions that support the business
- Build and bring improved data insights to HR Managers and the business overall
**WHAT YOU’LL BRING**:
- 5+ years of HR Management experience, with at least 2 years of experience working in an Employee Relations role within a high-growth environment
- Bachelor’s Degree; Human Resources certification is preferred (e.g. CHRL)
- Expertise across the majority areas of ER, including Investigations, policy creation, documentation standards, performance management, employment laws, ethics and compliance, partnership with employment law
- Knowledge of the full employee and HR lifecycle (talent acquisition, total rewards, learning, leadership development, talent and succession management, retention, engagement, culture, and operations)
- Strong coaching, strategic advisory, conflict resolution and facilitation skills
- Strong influencing and negotiation skills with ability to present a clear and strategic point-of-view to senior management while being able to defend and articulate the thought process and rationale behind recommendations
- Familiarity with HR related technology and tools/case management, preferable Workday, ServiceNow and Smartsheet
- Project and program management skills with the ability to communicate, drive and deliver cross functional programs to a successful outcome
- Ability to think critically and anticipate issues before they arise, and proactively suggest long-term solutions to a variety of stakeholders, including HRMs, legal, business leaders
- Excellent judgment and a high bar for integrity
- Outstanding attention to detail and discipline to organize and prioritize
- Ability to travel to stores across Canada (approx. 60% travel)
- Bilingualism (French/English) is considered an asset
**WHY YOU'LL LOVE WORKING
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