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IT Support Specialist
3 weeks ago
**About the Role**:
We are looking for an IT Support Specialist (on-site) to be responsible and accountable for the smooth running of our computer systems and help our staff solving day to day technical issues. Our office location is at downtown Markham.
**Key Responsibilities**:
- Support our staff’s day to day IT needs and help resolve IT issues in the organization.
- Manage hardware/software setups, installations and upgrades.
- Maintain the office network (firewall, switches, wifi, phone system etc.)
- Handle user on-boarding and off-boarding.
- Provide training to our staff on IT systems (Google, phones etc.)
- Manage users & groups in Google Workspace
- Knowledge in Office 365 administration
- Prepare periodic reports of IT support operations, expense etc.
- Maintain an accurate inventory of software licenses, online services and hardware.
- Build and maintain company IT documentation & support guide.
- Keep up to date on the latest security threats and help mitigate them.
- Recommend and implement workflow improvements and new systems based on user feedback.
- Participate in development of company wide information technology and infrastructure projects.
- Work alongside our web team, vendors and contractors to help test and deploy new company initiatives if necessary.
**Education & Experience**:
- Study in Computer Science, Engineering, COMPTIA or other technical degree or equivalent experience
- At least +3 years or above working experience in server maintenance experience/ IT support role.
- Excellent problem solving, time management, verbal & written communication and interpersonal skills.
- Experience supporting Windows, MacOS, MS Office etc.
- Experience with remote desktop support software.
- Experience with modern managed antivirus and security tools
- LAN configuration knowledge (switches, routers, firewalls and Wi-Fi)
Flexible Language Requirement:
- English not required
**Experience**:
- IT support: 3 years (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: In person
Application deadline: 2024-05-31
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