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Payment Support Specialist

7 months ago

Markham, Canada PAR Full time

Hi there We're PAR and our purpose is:
**To deliver solutions that connect people to the restaurants, meals and moments they love.**

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we're off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us If it sounds like you belong here, we should meet

As a Payment Support Specialist, you'll be the go-to guru for resolving technical hiccups and ensuring smooth transactions You'll provide specialized support for clients, dive into projects, collaborate across departments, and translate client needs into future product innovations with your technical know-how.

**What You'll Do**:

- Provide specialized support for both hardware and software payment issues, including, but not limited to, operational and technical problems
- Investigate and resolve escalated payments that can involve settlement discrepancies and/or software challenges
- Support clients on payments cases, from investigation to resolution
- Own our Processor and Gateway knowledge, contributing to organization overall readiness
- Identify, address, and manage bugs, including production incidents recognizing the urgency of different impacts to the business
- Participate in cross-functional teams to drive continual improvement throughout the organization.
- Assignment to increasingly complex and high-volume projects
- Communicate any training concerns or opportunities to management in a timely fashion
- Utilize technical knowledge and analytical skillset to develop procedures and standards in support of the technical aspects of Customer Service.
- Translate client needs to a Product team for consideration into future product releases
- Influence the priority of deliverables to represent client needs.

**What You Bring to the Table**:

- **1-3 years of payment technical support experience required**:

- **Restaurant tech industry experience is a major plus, but not required**:

- **Understanding of North American payment operations and best practices.**:

- **Working knowledge of TCP/IP networking and infrastructure**:

- **Familiarity with Scripting languages including SQL**:

- BS in Computer Engineering or other related technical competency is preferred, but not required
- Ability to learn quickly, including excellent research skills and ability to communicate technical information in layperson's terms.
- Detail-oriented and thorough with an eye for accuracy.
- Good sense of judgement resolving technical and creative problems
- Strong interpersonal skills for communicating with both internal and external stakeholders

The base salary range for this position is $68,292 to $86,049 CAD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments.

The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.