Product Support Specialist

5 months ago

Markham, Canada PAR Full time

Hi there We're PAR and our purpose is:
**To deliver solutions that connect people to the restaurants, meals and moments they love.**

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we're off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us If it sounds like you belong here, we should meet

PAR Punchh is seeking a Product Support Specialist to join the Support team in our Markham, Ontario office. The Product Support Specialist plays an important role on the team in a customer facing capacity. Once trained on the Punchh marketing platform, they will be the point of contact for responding to and assisting business customers with questions related to the proper configuration of campaigns, software integrations and other features (loyalty, gift card management, etc.) designed and executed through the Punchh platform.

This role is currently hybrid with in-office work occasionally expected in our Markham, Ontario office.

**What You'll Do**
- Understand customer business needs and goals for their marketing campaigns and segments built on the platform
- Perform role on a 2:30 PM - 11 PM CST schedule or similar; with some occasional on-call or overtime as needed.

**What You'll Need**
- Experience in marketing technology, loyalty programs, or digital marketing campaigns is a plus
- Curious, investigative nature - skilled at probing and asking questions to get to the core of customer issues
- Strong time management skills when dealing with deadlines
- Ability to prioritize and triage competing priorities, while maintaining focus on successful resolution of client issues and tasks
- Customer empathy and strong desire to resolve issues while maintaining customer happiness
- Impeccable attention to detail
- Creative, resourceful problem-solver
- Strong sense of accountability and ownership
- Bachelor's Degree with a technical background

**Benefits**
- Healthcare coverage, FSA, HSA
- Life and AD&D insurance
- 401K
- Competitive salaries, bonus and stock options
- Professional development
- Employee Assistance Program + Annual Preventative Health Stipend
- Maternity and Paternity (Bonding) Leave
- Flexible PTO
- In-office lunch provided, social events, plus a well-stocked refrigerator

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

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