{24-058} Assistant Program Manager

2 months ago

Delta, Canada Sources Community Resources Society Full time

**Position**: Assistant Program Manager
**Location**: Crossroads, Delta BC
**Hours**: 30 hours a week, Permanent Part-time, Non-Union
**Wage**: $31.93 to start

We are looking for an Assistant Program Manager to join our Sources Crossroads Community Inclusion team This individual must possess strong critical thinking and management skills, be highly competent in communicating and leading others, be able to instill a culture of accountability and trust and foster confidence in a collaborative team environment.

About Sources
SOURCES is a community-based non-profit organization that has been providing support, encouragement and hope for individuals and families in White Rock, Surrey, Delta, Langley, Prince George, and Parksville for 40 years. We serve 40,000 individuals yearly and that is all owing to our dedicated team. We welcome people of all genders, races, cultures, ethnicities, and abilities. We strive to create more vibrant and resilient communities by offering support to children, youth, families, persons with disabilities, seniors, LGBTQ2S+ individuals, and others who are coping with isolation, addiction, mental illness, poverty, disability, and conflict. We also support our communities through leadership, education, and volunteerism.
SOURCES is also committed to learning about, celebrating, and incorporating Indigenous knowledge into our practices as we continue our work in truth, reconciliation, and resurgence.
We value diversity, respect, and collaboration as we are all striving to promote the same mission—social wellness for our community.

Description of position
Reporting to the Manager of Community Inclusion Services, the Crossroads Assistant Program Manager is a permanent employee of Sources Community Resources.

**General Responsibilities**:

- Planning, developing, implementing, and evaluating the overall quality of service delivery of the program.
- Providing orientation, training, work direction, and guidance to Community Support Workers both during onboarding and throughout.
- Engage in performance management, coaching, and progressive corrective actions as necessary in a unionized setting.
- Ensuring that clients’ physical, emotional, social, educational, and medical needs are being met and directly assists clients in enhancing quality of life and personal life goals.
- Ensure that all OH&S, Policy and Procedures, Accreditation regulations, and all other relevant governing obligations are being adhered to by the program and staff team

**Program Specific Responsibilities**:

- Reporting on program outcomes annually and actively participate and lead in progressive quality improvement initiatives.
- Monitoring and adhering to the financial budget within the program.
- Oversee the continual improvement of the Crossroads staff team through ongoing professional development and education.
- Working directly with clients in the Crossroads programs whenever necessary to ensure program commitments are being met and delivered safely.
- Liaise and maintain professional relationships with parents, clients, community partners, and various other program stakeholders.
- Keep organized, detailed, and confidential records on a database system using clear, professional, and objective language.
- Be a collaborative and supportive member of the Community Living Services Management Team, acting in the best interests of the programs and covering or working at other locations as needed.

**Qualifications**:

- A minimum bachelor’s level of post-secondary education (preferably in social sciences) or equivalent experience and education combination
- Minimum of 2 years supervisory experience preferred
- Minimum of 5 years working experience in the community living sector
- A combination of the above
- Ability to work independently
- Confidence and competence with being in a leadership role, including directing others and holding others accountable regarding performance and professional conduct.
- Strong working knowledge of positive behavior support strategies as well as general knowledge of the community living population.
- Must be in fit enough physical condition to directly support clients in service as well as confident and competent in managing clients in crisis who may exhibit physical risk behaviours.
- High competence level in clear and concise verbal and written communication, including an excellent skillset in writing and editing reports as well as general communications to various stakeholders including families, funders, and community partners.
- Possess critical thinking skills and be able to manage stress and crisis while instilling confidence and reassurance to others.
- Willingness to gain additional knowledge and education is an asset.
- Effectively communicate professionally, verbally, and written in English
- Non-violent Crisis Intervention Training (Training may be accessed through Sources)
- Criminal Records check through the Ministry of Public Safety and Solicitor General Criminal R

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