Community Manager

3 months ago

North York, Canada QuadReal Full time

**About QuadReal Property Group**

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $77.6 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

**Role Description**

Reporting to the Regional Community Manager, Residential Operations, the Community Manager is responsible for the overall performance of the property and plays an integral role in the successful operation of a residential property. This includes, but is not limited to marketing, administration, expense control, income maximization, physical maintenance of the building(s) and surrounding property, and daily management and training of support staff. All this is done with the goal of providing resident satisfaction through the delivery of excellent service to all residents at all times.

**Responsibilities**

**Leasing**
- Responsible for ensuring all property management policies, procedures, and operations are executed to QuadReal standards;
- Oversee and participate in the full leasing process; providing training and support to teams as needed;
- Facilitate the signing of all leases, schedules, assignments and addendum forms utilizing Yardi Voyager and Rent Café;
- Actively manage the renewal process and retention program with existing residents; and
- Assemble and provide move-in packages to new residents using Yardi Voyager and Rent Café.

**Marketing**
- Execute and provide input to the overall property marketing and leasing plan to meet the Key Performance Indicators (KPIs) of the property and budget;
- Conduct regular market surveys, analyzing competition, and identifying market trends for the purpose of providing input and recommendations on pricing and strategy;
- Provide feedback and recommendations to Area Manager on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property; and
- Establish and maintain relationships with community organizations, including local businesses that may add value to the resident experience or result in increased traffic to the property.

**Administration and Reporting**
- Issue and deliver notices such as: Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewal, by an approved method of service;
- Maintain all resident information received in accordance with privacy rules and regulations;
- Review weekly availability reports in Yardi Voyager;
- Review monthly property reports and report variances in Yardi Voyager;
- Assist with any Investment Management analysis and reporting in Yardi Voyager as required; and

**Management**
- Train, supervise, and coach site staff at property; ensure quality and efficiency of work;
- Motivate and develop site staff, managing performance to expectations and established standards. Be responsible and accountable for the supervision and activities of the team; and
- Recognize and reward for exemplary performance as it occurs, share successes with your team and provide for the opportunity of succession planning of your team;
- Ensure the effective monitoring and control of all building access including cylinder lock and electronic systems;
- Maintain thorough knowledge and understanding of emergency procedures including fire, flood, and mold remediation for all staff; and
- Secure laundry rooms, recreation areas, locker rooms, and other common areas at designated times.

**Office Management**
- Ensure administrative support is completed as required, including courier & mail handing, maintain resident and contractor contact information in Yardi Voyager;
- Ensure maintenance of office and kitchen supplies, document scanning, photocopying, etc.;
- Provide administrative support for the Resident Services Associate including preparation of notices and other resident correspondence; and
- Enter and receive purchase orders in Yardi Voyager.

**Customer Service / Resident Relations**
- Professionally and courteously handle all inquiries, feedback, complaints, or concerns;
- Uphold QuadReal’s mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and the public;
- Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs; and
- Foster a strong customer service culture amongst all staff.

**Accounts Receivable**
- Complete rent collection, striving for zero arrears each month. Record all transacti

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