Communications Coordinator

2 months ago


North York, Canada North York Community House Full time

**Position Title**:Communications Coordinator
**Reports To**:Communications Manager
**Start date**:December 2024
**Hours**:35 hours/week
**Duration of contract**:December 2024 to March 31, 2025
**Hourly Rate**:$31.31 - $32.41
**Location**:Hybrid** **- 255 Ranee Ave. / Various NYCH locations / Working remotely

**WHO WE ARE**

(NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We are committed to helping people move out of poverty to build strong, vibrant communities. We support new Canadians, children, youth and their families, seniors, and residents in becoming active and engaged citizens who are able to thrive and become leaders in their own lives and communities.

At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength, creativity, and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow, and innovate while dealing with the challenges of this new reality.

***

The Communications Coordinator leads the implementation of NYCH’s communications plan, including social media initiatives, internal and external communications, development of collateral material, and media relations. This position ensures consistent, high-quality communications across the organization, supporting the goals of raising NYCH’s profile, and increasing the engagement of various stakeholder groups in the work of the organization.

**Main Responsibilities**
- Report on initiative progress, including analysis and recommendations for improvement.
- Ensure communications policies and procedures comply with legislation and best practices regarding privacy, accessibility, and technology.
- Collaborate with the supervisor to develop strategies, policies, and guidelines for internal and external communications.
- Utilize insight tools to track NYCH’s online presence effectively.
- Review the communications plan and content calendar with the supervisor to measure progress and adapt strategies for optimal results.
- Monitor internal and external communications to ensure consistent use of logos and messaging, communicating changes and updates to management and staff.
- Lead the design of all branded materials, including promotional and informational collateral, iconography, and reports, ensuring a consistent visual style.
- Coordinate content development and approval from staff, volunteers, and other contributors.
- Update social media sites, blogs, and the NYCH newsletter in a timely manner, developing (designing and writing) content and curating/editing contributions from the staff, volunteers, and clients.
- Support the creation and launch of new websites, including design, content creation, and maintenance.
- Research and identify new social media tools, trends, and issues, making recommendations for upgrades and implementation.
- Support the online Community of Practice on JourneystoActiveCitizenship.ca.
- Update templates for flyers and printed materials, ensuring consistent use by staff.
- Assist staff with basic support and troubleshooting of web-based solutions and other communication tools.
- Maintain and update communications files (photos, promotional documents, news items, etc.).
- Produce and submit reports to the supervisor, management, and board as required.
- Track and submit invoices, expense claims, receipts, attendance records, and travel claims promptly.
- Support event planning teams in developing and implementing outreach and promotional strategies.
- Train and supervise placement students and volunteers.
- Participate in NYCH and project/team meetings and training sessions as required.
- Provide support in project reporting and evaluation activities, including producing statistical, narrative, and evaluation reports.

**Required Qualifications**:
**Education**
- Degree in Communications, Marketing, Public Relations, or a related field: A bachelor's degree in one of these areas is typically preferred, though equivalent work experience in communications may also be considered.

**Experience and Skills**
- Minimum of two years’ experience in a mid-level communications position, preferably at least one within a non-profit setting, or an equivalent combination of education and experience in the non-profit sector.
- Demonstrated experience in developing and coordinating traditional and social media, as well as web-based communications campaigns.
- Ability to frame and communicate clear, concise, and accurate reports, plans, proposals, presentations, and stories to highlight community impact.
- Develop copy for various online and hard copy uses, including NYCH’s website, social media platforms, presentations, staff training, and procedures.
- Ability to clearly and effectively communicate



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