Field Service Representative

6 months ago


Toronto, Canada Thermo Fisher Scientific Full time

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

**Location/Division Specific Information**

**Discover Impactful Work**:
As a Field Service Engineer and a member of our Service Team, you will be given the opportunity to lead all aspects of field service support and customer relationship management for our customers. You will provide complete services on Chromatography and Trace Elemental systems, including installation, repairs, preventative maintenance, and instrument qualifications. You must be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

**A Day in the Life**:

- Represents our company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
- Receive customer service requests for installations, calibrations, preventive maintenance, and basic repairs, and promptly contact the customer to schedule services
- Report daily activities in reporting tool for accurate record keeping, including closing service calls upon completion.
- Maintain a high level of customer allegiance by building positive relationships and promoting an excellent customer experience.
- Efficiently complete trainings and work with mentor to ensure timely certifications
- Address opportunities and challenges with high energy and passion in a fast-paced environment
- Strong focus on safety and be adaptable to customer lab environments
- Arrange travel accommodations and submit expenses in a timely manner

**Keys to Success**:
**Education**
- Minimum education requirement is a certificate, diploma, associates or bachelor’s degree in chemistry, physical science, electronics, or equivalent education
- Basic bench chemistry experience preferred

**Experience**
- 5+ years’ experience and/or knowledge of LCMS

**Knowledge, Skills, Abilities**
- Customer service excellence in a fix the customer first environment
- Ability to work independently diagnosing and solving problems with service manuals and other user documentation
- Ability to consistently follow business procedures and meet performance metrics
- Confirmed interpersonal/time leadership skills and ability to prioritize multiple priorities and administrative responsibilities independently
- Ability to lift 50 lbs. with assistance, and carry 25-30 Lbs. continuously throughout the day
- Must adhere to customer laboratory environments and wear appropriate PPE attire as required
- Ability to drive frequently within territory and travel overnight if required
- Must have a valid driver’s license and a safe driving record

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.



  • Toronto, Canada GAF Materials Corporation Full time

    Job Description: - Introduction - At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard...


  • Toronto, Canada LG Electronics Canada Full time

    The position of a Field Service Representative (FSR) is to guide and support our Appliance and Electronics Authorized Service Centres in providing the best possible service to our LG customers. Key Tasks include managing Service Centres’ adherence to policies and approvals, new Service Centre recruitment and increasing capacity from existing Authorized...


  • Toronto, Canada Thermo Fisher Scientific Full time

    **Location/Division Specific Information**: This position will require goin to multiple accounts mainly in Greater Toronto Area. 75% of visits will be in Toronto, Scarborough, Markham, Whitby, Mississauga, Burlington, Hamilton. Occasionally as far east as Peterborough and as far west Guelph and up to Sault Ste Marie and Timmins in the North. **Discover...


  • Toronto, Canada Acrow US Full time

    At Acrow our work is a vocation, not a transaction. The Acrow team is committed to serving communities with passion and integrity. Our team members are drawn from diverse backgrounds, offering a variety of perspectives that help Acrow develop creative, innovative solutions in collaboration with our clients and stakeholders. With a global mindset and...


  • Toronto, Canada The Beer Store Full time

    **Field Service Representative**: - Requisition ID: 621- Location: Toronto, Ontario, Canada, M5B 2G9- Job Type: Part-Time**Who We Are**: Draught Services, a division within The Beer Store, is Canada’s oldest and largest draught service and equipment company established since 1947. We work with Brewers and Licensees towards the common goal of promoting the...


  • Toronto, Canada Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...


  • Toronto, Canada BD Full time

    **Job Description Summary**: **About the role**: **As Field Service Representative, you will **support our customers in the Ontario province. You will perform preventive maintenance and service calls for robotized systems dedicated to the automated preparation of pill dispensers in pharmacies, part of our **Medication Management Systems Pharmacy Automation...


  • Greater Toronto Area, Canada Canon Medical Systems Full time

    Based out of your home office and reporting to the Regional Service Manager, the FSR will be responsible for installing, maintaining, and servicing our medical diagnostic imaging equipment - **CT and X-ray** for clients primarily in the **Greater Toronto Area** and other locations as needed. **MAJOR RESPONSIBILITIES** - Install Canon Medical Systems Canada...


  • Toronto, Canada Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Toronto, Canada Tre'dish Full time

    At Tre'dish, we believe in not only providing quality groceries but also fostering a motivating and rewarding work environment for our team. Join us in Mississauga as a Customer Service/Field Sales Representative and unlock a world of opportunities while providing Canadians with access to locally sourced, affordable groceries. Why Choose Tre'dish? Tre'dish...


  • Toronto, Canada Best Buy Full time

    You’ll love it here! We are hiring immediately for a field technical services representative, which at Best Buy we call a field service agent. Join us and grow your career with our retail team as a field technical services representative today! No experience required, we will equip you with the skills and knowledge to confidently assist our customers...


  • Greater Toronto Area, Canada Lifetime Water Systems Inc Full time

    Exclusive service provider for The **Home Depot** stores across the Greater Toronto is looking for representatives. Representatives receive an average of 2-3 qualified appointments daily Fully paid training is provided + On-going field support **Base + commission** and **commission only** pay structures Earn paid trips to conventions...


  • Greater Toronto Area, Canada Lifetime Water Systems Inc Full time

    Exclusive service provider for The **Home Depot** stores across the Greater Toronto is looking for representatives. Representatives receive an average of 2-3 qualified appointments daily Fully paid training is provided + On-going field support **Base + commission** and **commission only** pay structures Earn paid trips to conventions annually Whitby,...


  • Greater Toronto Area, Canada Lifetime Water Systems Inc Full time

    Exclusive service provider for The **Home Depot** stores across the Greater Toronto is looking for representatives. Representatives receive an average of 2-3 qualified appointments daily Fully paid training is provided + On-going field support **Base + commission** and **commission only** pay structures Earn paid trips to conventions annually **Durham...


  • Greater Toronto Area, Canada Lifetime Water Systems Inc Full time

    Exclusive service provider for The **Home Depot** stores across the Greater Toronto is looking for representatives. Representatives receive an average of 2-3 qualified appointments daily Fully paid training is provided + On-going field support **Base + commission** and **commission only** pay structures Earn paid trips to conventions annually **Durham...


  • Toronto, Canada Summerhill Full time

    Summerhill - Small Business Program (SBP) **Position**: Small Business Field Sales Representative **Job Type**: Full-time contract for 1 year with a possibility of extension **Pay Rate**: $20 per hour **Location**:Toronto **Hours**: Monday - Friday Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy...


  • Toronto, Canada Summerhill Full time

    Summerhill - Small Business Program (SBP) **Position**: Small Business Field Sales Representative **Job Type**: Full-time contract for 1 year with a possibility of extension **Pay Rate**: $20 per hour (during training). Compensation following training is piecework and commission **Location**:Toronto, ON (Applicants must live within this...


  • Toronto, Canada Equest Full time

    You'll love it here! We are hiring immediately for a field technical services representative, which at Best Buy we call a field service agent.Join us and grow your career with our retail team as a field technical services representative today!No experience required, we will equip you with the skills and knowledge to confidently assist our customers with tech...


  • Toronto, Canada Lifestyle Communications Inc. Full time

    **Responsibilities**: - Share new promotions on different Rogers products to your network of clients. - Keep up to date with industry trends and competitor activity. - Collaborate with the sales team to prioritize leads and determine the best approach for following up with them. - Continuously update knowledge of the company's products, services, and target...


  • Toronto, Canada Organic Ocean Seafood Inc. Full time

    **Field Sales Representative - Organic Ocean (Toronto, ON)** **About Organic Ocean**: Organic Ocean is a supplier of premium, sustainable seafood based in Steveston, BC, the heart of western Canada’s fishing industry. With deep expertise in fisheries, seafood, and culinary arts, we partner with artisanal harvesters, Indigenous fisheries, and responsible...