Field Service Representative

6 months ago


Toronto, Canada Thermo Fisher Scientific Full time

**Location/Division Specific Information**:
This position will require goin to multiple accounts mainly in Greater Toronto Area.

75% of visits will be in Toronto, Scarborough, Markham, Whitby, Mississauga, Burlington, Hamilton. Occasionally as far east as Peterborough and as far west Guelph and up to Sault Ste Marie and Timmins in the North.

**Discover Impactful Work**:
This position services, repairs, and performs preventative maintenance at customer locations and in a shop or depot for a variety of instrumentation, including installations and calibration. Partners with Sales to address service-related concerns to ensure the best experience for every customer The Field Service Representative displays a high level of ability and competence in customer service and especially with face-to-face customer interactions. At least 90% of repairs are performed at customer sites.

**A Day in the Life**:

- Services, repairs, and calibrates instrumentation.
- Works on a broad range of lab instrumentation or may spend a majority of time on one line of instrumentation with some portion of their time on other instrumentation.
- Performs Preventative Maintenance (PMs) and calibration services that are assigned each month requiring ISO documentation to be completed and submitted to customers.
- Self-schedules work efficiently with customers as the requests come in and responds timely to customer needs.
- Conducts self in a professional written and verbal manner and is clear and concise in explanations to customers.
- Communicates with customers frequently on repair status.
- Responds to dispatched service calls within the guidelines provided.
- Gives full and detailed account of time and work performed via the service work order being submitted after each service call or PM. Adheres to standards relating to work orders.
- Performs other related administrative duties each month such as expense reports, etc.

**Education**:
Graduate with a minimum 2 years of education from a recognized technical institution in the field of Electronics and/or equivalent technical education.

**Experience**:
A minimum of two years experience as a Field Service Technician preferred.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain **5 reasons to work with us**. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Accessibility/Disability Access**:



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