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Client Service Coordinator

3 months ago

Kelowna, Canada Bayshore HealthCare Full time

**ABOUT THE ROLE**
The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.

**Please note: this is a remote position with the requirement to go on-site once a month.**

**A DAY IN THE LIFE**
- Handle and document client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Supervisors; schedule licensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of nursing assignments and coordination of services.
- Notify clients and Field employees regarding initial and ongoing schedules
- Complete data entry and maintain accurate current scheduling documentation
- On-Call, available for Morning/evening/weekend and Holidays shifts
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation
- Participate in ongoing internal and/or external continuing education activities
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization),
- GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmocovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and on an as needed basis. With this
- knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.
- Participate in processes relating to regulatory and/or contractual reporting requirements
- Complete other tasks as requested.

Job Qualification

**WHAT YOU BRING TO THE TEAM**
- Secondary School Diploma along with completion of a related coursed such as Medical Terminology or Licensed/Registered Practical Nursing program is preferred.
- Two (2) years of customer service experience; preferably in healthcare.
- Other Skills and Abilities_
- Exceptional communication and interpersonal skills are required.
- Ability to work effectively independently and as part of a team.
- Demonstrated competency in keyboarding and Windows scheduling software.
- Ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.
- All Bayshore locations operate in accordance with all applicable Federal and Provincial Accessibility & Human Rights legislative requirements._