Client Support Coordinator

1 week ago

Kelowna, British Columbia, Canada Lassonde Food Service Full time

We are seeking a highly skilled and organized Client Support Coordinator to join our Snack Division Team at Lassonde Food Service. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring seamless communication and collaboration between our teams.

Key Responsibilities:

  • Assist Canadian and USA Teams with all Snack related sales requests
  • Ensure liaison with US Broker and customer base
  • Follow, complete and enter data for new product development process
  • Setup product and pricing of all new products and create UPC's
  • Investigate and resolve pricing discrepancies
  • Monitor customer payments and deductions
  • Setup and validate promotions
  • Perform new customers, new products, new merchandisers, and EDI set-ups
  • Manage the administration of client portals
  • Ensure liaison with sales/customer on all aspects of fulfillment/shipping/timing, etc.
  • Perform product hierarchy mapping
  • Create and maintain retail rep. order pads, new item forms, templates and sell sheets
  • Run weekly sales reports, monthly and ad hoc reports
  • Manage inventory of racking/displayer POS
  • Provide inventories and advise when re-orders are required
  • Provide snack product information for Ecommerce input
  • Coordinate trade show booth booking and samples

Requirements:

  • High School Diploma
  • Degree or Diploma in Business (an asset)
  • Minimum of five years of related office experience; preferably in the CPG Industry
  • Experience with external customers and their respective customer databases (an asset)

Competencies:

  • High level of competency working with all Microsoft and Excel
  • Excellent communication and organizational skills
  • High level of attention to details
  • Excellent customer service skills
  • Creative and visual
  • Ability to multi-task

About Lassonde:

Lassonde is a century-old company founded in Quebec that embodies strong values such as respect and integrity. We take care of our people and offer a family spirit at the heart of a North American company. We thrive alongside dedicated people and are proud of the tasty, quality products that we offer our clients and consumers.

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