Membership Service Representative

3 weeks ago

Vancouver, Canada Canucks Full time

**Position**: Membership Service Representative

**Department**: Membership, Sales & BI

**Reports to**: Manager, Membership Experience

**Term**: June 5, 2023, to May 31, 2024

***:
The Membership Service Representative supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and upselling our ticket products to existing and potential ticket members. This is a full-time, term position.

**This role will focus on**:
Managing assigned accounts and developing strong professional relationships with Canucks ticket Members to meet standards of excellence and guarantee renewals
Supporting the 899.GOAL line and general ticket inquiries, responding in a timely manner with the appropriate solution
Managing Member requests and expectations and assisting with game day requirements
Promoting, renewing, and selling ticket products and services such as full, half, and quarter season Memberships, and group, minor hockey, and single game tickets
Following up with outstanding accounts and declined payments in a timely manner
Participating in various Member events and executing on fulfilling Member benefits throughout the season
Performing game night duties including Season Ticket Member of the Game, game night ticketing issues, and unique Member experiences
Communicating and carrying out service policies and procedures to Members in the most professional manner
Performing administrative support for team, as necessary

**WE HAVE**:
A team you can belong to and believe in
A fun, high energy environment
An open mind for new ideas
The opportunity to embark on a career development journey

**YOU MUST HAVE**:
Post-secondary education in a related field such as Business, Marketing or Sports Management
Keen interest for working in the sports industry
A go-getter, results-oriented attitude, with drive and the initiative to succeed and be persistent
Strong proficiency in Microsoft Office suite
Excellent people skills, with the ability to interact professionally and effectively with internal and external clients at all levels
Effective time management skills and the ability to multitask in a dynamic, fast-paced environment
Polished presentation skills with an ability to think quickly and react to situations confidently
Ability and willingness to work flexible hours, including evenings and weekends
Onsite role at our office in downtown Vancouver

**YOU MAY ALSO HAVE**:
Good working knowledge of presentation and desktop publishing software

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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