Member Services Representative

3 weeks ago

Vancouver, Canada Canada Green Building Council Full time

**ABOUT CAGBC**

For 20 years, CAGBC has led the movement for high-performing, green buildings. We believe that by transforming the built environment, we can create a more sustainable future and communities where people can thrive in resilient, healthy buildings and homes.

**BENEFITS OF WORKING AT CAGBC**

At CAGBC, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, benefits and registered pension plan, we’ll provide the following:

- Onboarding support and on-the-job training
- Free access to CAGBC education and events
- **Location**:On the days you're in the office, get here quickly thanks to our highly accessible central locations in Ottawa, Toronto and Vancouver.
- **Offices**:Work in a state-of-the-art, LEED-certified Gold office building in downtown Ottawa or Vancouver.
- **Generous PAID TIME-OFF**:Because we value work/life balance.
- **Networking**: you’ll have the opportunity to work with some of the most talented and passionate people in the industry that is _building our way forward_

**Job Summary**

CAGBC has been instrumental in advancing green building and low carbon development in Canada for two decades. Our mission is creating the change we need today to accelerate zero carbon buildings as immediate and proven climate solutions.

We are seeking a proactive and customer-focused person who thrives on being the first line of support for members and clients. As part of the CAGBC Client Experience Team, the **Member Services Representative **is responsible for supporting client, member and stakeholder service needs of the organization in a professional, timely manner and in alignment with broader departmental and corporate strategies. This role involves interaction with all divisions and levels of the organization, with a focus on helping the Team to maintain and grow the client and membership base.

**Responsibilities**

Member and Client Services
- Redirect inquires to appropriate CAGBC staff as required.
- Support the Client Experience Team with outreach to members and clients.
- Participate in the tracking of activities involving members, clients, and stakeholders.
- Identify and recommend improvements to client and member services processes and communication protocols, including updating and maintaining standard operating procedures for the role.

Member Support
- Provide support to members and maintain the integrity of the membership database including updating member profiles and membership lists, creating new member accounts as required, assisting members with account support such as password resets and account lockouts and processing member dues payment as required.
- Provide support for interaction with and purchases within CAGBC websites.
- Actively promote and up-sell CAGBC membership, programs and other services.
- Work with appropriate teams to maintain and administer member communication lists.

**Other Responsibilities**
- Perform related duties and responsibilities as assigned by your supervisor.

**Skills**
- Demonstrated verbal, interpersonal and written communication skills and the ability to answer questions and solve problems.
- Excellent organizational skills, including the ability to multi-task and manage numerous duties concurrently.
- Strong practical administration and customer service skills.
- Experience in member services within a not-for-profit organization is an asset.
- Fluency in both official languages is required (written and oral).

**Personal Attributes**
- A passion for customer service and support.
- Good judgement, patience, relationship-building skills, and fully capable of working in a team-oriented, hybrid environment.
- Capacity to complete tasks in a self-directed manner.
- Innate curiosity and eagerness to learn
- Familiarity with green building and/or an interest in the environment, climate action or sustainability.

**Education and Experience**
- Undergraduate degree or Post-secondary Diploma (3 year) in a related area with ~3 years' work experience; or an equivalent combination of education and customer service experience.

**HOW TO APPLY**:

- As an equal opportunity employer, CAGBC values diversity and is committed to the principles of the provincial human rights codes._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Work from home

Schedule:

- 8 hour shift

Application question(s):

- Will you be able to reliably commute to one of our offices in Ottawa or Vancouver for this job?

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Ottawa, ON

  • Member Services Representative

    1 day ago

    Vancouver, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Services Representative

    1 week ago

    North Vancouver, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic people that are passionate about health & fitness to join our amazing team. Our environment is engaging, positive, and fun. We are looking for **Member Service Representatives** that support our Judgement Free Zone mission and ensure we deliver an exceptional gym experience for our members and their...

  • Member Services Representative

    2 months ago

    Vancouver, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Services Representative

    2 months ago

    Vancouver, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Services Representative

    2 months ago

    Vancouver, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Services Representative

    5 days ago

    North Vancouver, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic **Customer Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Customer Service Representatives enjoy**: -...

  • Member Services Representative

    3 weeks ago

    North Vancouver, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic **Customer Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Customer Service Representatives enjoy**: -...

  • Member Services Representative

    3 weeks ago

    North Vancouver, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic **Customer Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Customer Service Representatives enjoy**: -...

  • Member Services Representative

    3 weeks ago

    North Vancouver, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic **Customer Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Customer Service Representatives enjoy**: -...

  • Member Services Representative

    1 week ago

    North Vancouver, Canada North Shore Winter Club Full time

    **ABOUT US**: The North Shore Winter Club is the most celebrated family athletic club on the North Shore and we’re looking for our next team member! Our business is built on delivering exceptional member service, and we are proud of the outstanding standard of service provided by our dedicated team. NSWC is all opportunity, and our people are the way we...

  • Member Services Representative

    1 day ago

    Vancouver, Canada YWCA Metro Vancouver Full time

    The Member Services Representative the first point of contact for the YWCA Health and Fitness Centre and a hub in the facility. If you have excellent customer service skills and thrive in a dynamic environment, if you are passionate about health and fitness are supportive and a team player, we are interested in you. **Responsibilities**: - Give tours of...

  • Member Services Representative

    2 weeks ago

    Vancouver, Canada YWCA Metro Vancouver Full time

    Job DescriptionThe Member Services Representative is the first point of contact for the YWCA Health + Fitness Centre. If you believe in a high standard of customer care and enjoy a dynamic environment, if you are passionate about health and fitness and thrive in a team environment, we are interested in you. **What you’ll be doing**: - Give tours of the...

  • Member Services Representative

    2 weeks ago

    Vancouver, Canada YWCA Metro Vancouver Full time

    Job DescriptionThe Member Services Representative is the first point of contact for the YWCA Health + Fitness Centre. If you believe in a high standard of customer care and thrive in a dynamic environment, if you are passionate about health and fitness and thrive in a team environment, we are interested in you. **What you’ll be doing**: - Give tours of...

  • Member Service Representative

    1 month ago

    Vancouver, Canada Fitness World Full time

    Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you:Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.Create a...

  • Member Services Representative Overnight

    2 weeks ago

    North Vancouver, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic **Overnight Customer Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Overnight Customer Service...

  • Member Services Representative Overnight

    2 weeks ago

    North Vancouver, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic **Overnight Customer Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Overnight Customer Service...

  • Overnight Member Services Representative

    5 days ago

    North Vancouver, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic **Overnight Customer Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Overnight Customer Service...

  • Member Service Representative

    1 month ago

    Vancouver, BC, Canada Fitness World Full time

    Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you:Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.Create a...

  • Member Service Representative

    1 month ago

    Vancouver, BC, Canada Fitness World Full time

    Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you:Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.Create a...

  • Member Service Representative

    1 week ago

    North Vancouver, Canada Fitness World Full time

    Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you:Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.Create a...