Manager, Membership

3 weeks ago


Vancouver, Canada Canucks Sports & Entertainment Full time

**Position**:Manager, Membership & Group Sales, Vancouver Warriors

**Department**:Membership, Sales & Business Intelligence

**Reports to**:Senior Director, Ticket Sales & Membership Experience

***:
The Manager, Membership & Group Sales is responsible for leading the development and implementation of strategic plans and supporting tactical and operational plans for the sale of all ticket products for the Vancouver Warriors.

***This role will focus on:

- Providing leadership to the membership and group sales teams
- Developing and implementing training program for the sales team, working closely with senior sales executives
- Developing and executing all Vancouver Warriors sales campaigns to include full season, partial season, suites, group tickets, and single game tickets
- Building on existing relationships with major clients and group leaders in the lacrosse community
- Cultivating and developing new relationships with group ticket and season ticket membership sales prospects
- Coaching, leading, and mentoring the sales department towards hitting the overall ticket sales budget
- Providing regular outbound sales activity reports to Senior Director, Ticket Sales & Membership Experience
- Contributing to the overall strategies for annual business planning within the sales department
- Working closely with all members of the sales team to develop and implement sales and service excellence initiatives

**WE HAVE**:

- A team you can belong to and believe in
- A fun, high energy environment
- An open mind for new ideas
- The opportunity to embark on a career development journey

**YOU HAVE**:

- Minimum of two years’ leadership experience in a high energy sales and service environment
- Demonstrated experience developing highly effective sales strategies without losing focus on service
- Action-oriented personality and a high degree of initiative and known to have the knack for getting things done
- Commitment to a vision of service that will thrill fans and provide an ultimate fan experience
- Exceptional customer service acumen and interpersonal communication skills
- Proven ability to build, motivate, and lead teams
- Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
- Excellent planning, organizational, and problem solving skills
- Ability to handle conflicting deadlines and prioritize
- Extensive computer knowledge, including MS Office (Word, Excel, PowerPoint)

YOU MIGHT ALSO HAVE:

- Experience with Archtics and Ticketmaster technology

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.


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