Sheltercare Support Worker

3 weeks ago


Waterloo, Canada House of Friendship Full time

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun

Sounds pretty great doesn’t it? It is

A shelter program that is following the ShelterCare model of providing a place to stay and staff support 24/7. ShelterCare creates opportunities where individuals experiencing homelessness have access to on-site, integrated housing and health supports so they can become healthier and house - exiting the cycle of homelessness for good. The ShelterCare Support Worker will work as a member of an interdisciplinary team to support men experiencing homelessness to secure appropriate permanent housing. The ShelterCare Support Worker will support individuals in improving their health, wellness, and the life skills needed to be successful in the program ShelterCare program and to successfully transition to housing. A trauma informed person-centered and housing first approach is demonstrated in one on one and team based interactions.

*** This is a full-time, summer contract position, from May 1, 2024 to August 31, 2024.**

**37.5 hours per week. Exact details are pending funding approval.**

**A satisfactory **_Vulnerable Sector_** Police Records Check will be required pre-employment.**

**Three vacant positions are available**:
**1.** **Days (8am-4pm), Sunday-Thursday**

**2.** **Evenings (4pm-12am), Tuesday-Saturday**

**3.** **Nights (12am-8am), Tuesday-Saturday**

This position is funded by the Canadian Government Canada Summer Jobs program which requires that the following eligibility criteria be met:
**Eligibility**:
1. Be between 15 and 30 years of age at the start of the employment contract;
2. Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; and,

3. Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

4. International students are not eligible participants. International students include anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada.

**Key Responsibilities**:

- Engage participants in meaningful support relationships to achieve the goal of obtaining permanent housing, wellbeing stability and a successful stay while accessing ShelterCare
- Understand and consistently implement program policies and procedures, including and not limited to: incident reporting, harm reduction, fire prevention, privacy and confidentiality, safe substance use onsite, restrictions and restorative practices, storage of personal belongings, etc.
- Work with each new person accessing the program for intake conversations and orientation to the program, including expectations and intended program outcomes of the shelter stay
- Engage in rapport building with individuals while doing on the floor tasks such as healthy living space assessments and life skill building
- Connect with a caseload of individuals accessing the shelter to develop personalized housing plans to ensure experiences of homelessness as brief as possible
- Engage participants in building life skills tied to housing retention, such as navigating community resources to enhance the circle of support and resources pertaining to financial and overall wellbeing
- High level of professional accountability and integrity in managing data (e.g. HIFIS, daylogs, support notes) and any required work involving database entry
- Attention to detail and integrity in managing the personal belongings of the people we serve, including the signing in and out and management of medications
- Implement work procedures to improve our service excellence and organizational culture
- In order to ensure a clean and hygienic environment for all, cleaning up bodily fluids/waste, may, at times, be required
- Witnessing and responding to crisis
- Confidently support conflict de-escalation while addressing behavioural concerns to ensure effective mitigation of risk
- Contribute to a culture of belonging and connection where each person is valued
- There is an inherent level of risk, and at times unpredictability involved in the work we do
- We will work together to ensure we effectively mitigate risk in an effort to create an environment that is physically and psychologically safe for participants, staff and partners
- Assist in program planning, development and improvement through special projects, committee work or ad hoc working groups
- Engage in ongoing



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