Sheltercare Support Worker

3 weeks ago

Waterloo, Canada House of Friendship Full time

Employer:

- House of Friendship
- Type:

- Full-Time
- Term (Duration):

- Contract
- Description:
Key Responsibilities:
- Engage participants in meaningful support relationships to achieve the goal of obtaining permanent

housing, wellbeing stability and a successful stay while accessing ShelterCare- Understand and consistently implement program policies and procedures, including and not limited

to: incident reporting, harm reduction, fire prevention, privacy and confidentiality, restrictions
- and restorative practices, storage of personal belongings, etc.- Work with each new person accessing the program for intake conversations and orientation to the

program, including expectations and intended program outcomes of the shelter stay- Engage in rapport building with individuals while doing on the floor tasks such as healthy living

space assessments and life skill building- Connect with a caseload of individuals accessing the shelter to develop personalized housing plans

to ensure experiences of homelessness as brief as possible- Engage participants in building life skills tied to housing retention, such as navigating

community resources to enhance the circle of support and resources pertaining to financial and
- overall well-being- High level of professional accountability and integrity in managing data (e.g. HIFIS, daylogs,

support notes) and any required work involving database entry- Attention to detail and integrity in managing the personal belongings of the people we serve,

including the signing in and out and management of medicationsnavigate emergency services to respond- Implement work procedures to improve our service excellence and organizational culture;
- In order to ensure a clean and hygienic environment for all, cleaning up bodily fluids/waste, may,

at times, be required- Witnessing and responding to crisis. Confidently support conflict de-escalation while addressing

behavioral concerns to ensure effective mitigation of risk- Contribute to a culture of belonging and connection where each person is valued
- There is an inherent level of risk, and at times unpredictability involved in the work we do
- We will work together to ensure we effectively mitigate risk in an effort to create an environment

that is physically and psychologically safe for participants, staff and partners- Assist in program planning, development and improvement through special projects, committee work

or ad hoc working groups- Engage in ongoing training and development, including daily on-the-job learning within the

program, required courses and learning opportunities provided at an organizational level- Participate in scheduled team meetings, program and organizational town halls
- Contribute to the organizational strategic planning process and annual planning processes within

the program
- Skills & Experience:
- Two year post-secondary education in a related field of study (i.e. social services, social work,

addictions, mental health, community development etc.)- Experience providing individualized support services
- Experience of homelessness or relating with people experiencing homelessness
- Experience of working with those who have experienced mental health challenges, addictions and

trauma- Aptitude for accurate and objective note keeping and data entry
- Strong oral and written communication skills
- Commitment to a trauma-informed and strength-based approach to supporting people
- Very good oral and written communication skills
- Ability to handle crisis situations in a calm and collaborative manner
- Awareness and support of harm reduction approaches
- Comfortable responding to emergency situations and providing First Aid/CPR when applicable
- Strong relationship management skills and the ability to engage in meaningful conversations to

develop rapport with individuals- Commitment to understand and uphold the mission, vision and values of House of Friendship is

expected- Maintain connection to your personal reasons for doing this work and how your purpose connects to

the mission, vision and values of the organization and program- Commitment to consistently upholding the policies and procedures for the program and organization,

even when circumstances make it difficult to do so- Exemplary emotional intelligence, resilience, communication, conflict management and problem

solving skills required- Ability to work professionally as a team member with staff, participants and community members
- Experience or strong interest in working with diverse and vulnerable populations including people

from various cultural backgrounds, income levels, and sensitivity to their needs- Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and

trauma informed approach to support work, program design, evaluations of processes and service
- delivery- Must be dependable, professional, adaptable, a team player, and have an ability to extend hope
- Respectful, supportive and eng

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