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Evening Sheltercare Supervisor

4 months ago

Waterloo, Canada House of Friendship Full time

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun

Sounds pretty great doesn’t it? It is

ShelterCare is a facility providing addictions, primary care, mental health and housing resources for individuals experiencing homelessness. Urgent Public Health Needs Sites have been established in response to the opioid overdose crisis to provide an environment for safer consumption, with supports to reduce the risk of COVID-19 and other potential health risks.

We are seeking individuals who will utilize their passion for coaching and developing people and teams. They will provide leadership for the program and the team by coordinating the daily operations of the program.

*** This is a permanent, salaried, full-time (37.5 hours per week) position with paid sick time, personal days and vacation; group health benefits and defined contribution pension plan**

**We are currently hiring for one (1) supervisor for evening shift time**:
**Evenings = 4pm-12am (M-F)**

**Key Responsibilities**:

- Lead, develop and support the team members working within the ShelterCare program including staff, volunteers and students
- Guide, direct and mentor direct service staff on supporting program participants through meaningful professional relationships rooted in the program goals of obtaining permanent housing, improved health and wellbeing and a successful stay in ShelterCare program
- Responsible for the healthy and safe operation of the programs; ensuring a physically and psychologically healthy work environment for all team members
- Responsible for the allocation of staff, students and volunteers based on the needs of the program
- Maintain communication with staff team, carry out coaching, regular check ins and reviews, and supporting staff professional development
- Coordinate program design and delivery, ensuring timely and appropriate services to meet the needs of the ShelterCare program
- Responsible for overseeing and supporting the day to day operations of the ShelterCare program, including program budgets, expenses, coordination of data collection, staff and participant safety
- Support the program Manager with creating reports and proposals to support or source funding by sharing program insights, collecting registration and financial records, and coordinating program data collection
- Work with program management team to evaluate programs and overall approach for ShelterCare
- With the program Manager, build and maintain solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomes
- Represent House of Friendship at various housing and homelessness related meetings and community forums as needed or requested; bringing relevant issues and solutions to the conversation
- Maintain confidentiality in compliance with Personal Health Information Protection Act (PHIPA)
- Support staff in assessing complex situations and making appropriate decisions
- Provide on-call support to staff on a rotating basis;
- Performance development activities including 1x1, onboarding, training, annual Performance Development etc. using an anti-oppressive, trauma-informed approach
- Understand, implement and be accountable to human resource, organizational and program policies, procedures and protocols including hiring processes, leaves of absence
- Incident reporting, harm reduction, fire prevention, privacy/confidentiality, safe substance use onsite, restrictions and restorative practices, storage of personal belongings, etc.
- Lead team meetings that share timely information, build consistency across shifts, ground the team in shared values, leverage the knowledge/experience of the team and create opportunity for dialogue and feedback
- Champion organizational and program change initiatives, helping team members and program participants to understand the change and inviting feedback through appropriate channels
- Confidently coach team members in their conflict de-escalation, resolution, and approach to addressing behavioural concerns to ensure a healthy environment for all staff and people we support
- Engage in ongoing training and development, including daily on-the-job learning within the program, required courses and learning opportunities provided at an organizational level
- Participate in scheduled management meetings, program and organizational townhalls; working collaboratively with members of leadership across House of Friendship programs, including managers, supervisors and also at the director level
- Contribute to the organizational strategic planning process and annual pl