Customer Services
2 months ago
**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will play a crucial role in enhancing customer satisfaction and loyalty. If you are passionate about helping others and possess strong interpersonal skills, we want to hear from you
**Duties**
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all customers.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Analyze customer feedback and provide insights to improve service delivery.
- Upsell products or services based on customer needs and preferences.
- Assist in training new team members on customer service protocols and best practices.
- Collaborate with other departments to ensure seamless service delivery.
**Experience**
- Strong data entry skills with attention to detail.
- Ability to analyze situations and provide effective solutions quickly.
- Excellent communication skills, both verbal and written.
- Experience in sales or upselling techniques is a plus.
Join us as we strive to deliver exceptional service and build lasting relationships with our customers
**Job Types**: Full-time, Part-time
Pay: $20.60-$21.48 per hour
Expected hours: 20 - 40 per week
**Benefits**:
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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