Customer Service Representative Supervisor
3 months ago
Education:
- Expérience:
**Education**:
- College/CEGEP
**Tasks**:
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Examine and verify the accuracy of work
- Identify workers' training needs
- Prepare and submit reports
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
**Supervision**:
- Customer service clerk
- 1 to 2 people
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Large workload
- Tight deadlines
- Work under pressure
**Personal suitability**:
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
**Experience**:
- 1 year to less than 2 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
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