Customer Service Supervisor

2 weeks ago

Scarborough, Canada InVision Staffing Services Inc. Full time

InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.


Our client is a leader manufacturing industry is looking for a Customer Service Supervisor in their growing team. Please note that this role is in person at Scarbough, ON.


As The Customer Service Supervisor, you will play a key role in ensuring high-quality service delivery by supporting team members, managing escalation, and maintaining a positive work environment. If you have a passion for customer service and a talent for team supervision, we invite you to join our dynamic organization


Responsibilities:

  • Supervise and support customer service representatives in their daily tasks, ensuring adherence to company policies and procedures.
  • Assist in the development and monitoring of Key Performance Indicators (KPIs) to evaluate team performance and drive improvements in service delivery.
  • Provide guidance on handling complex customer inquiries and escalations, ensuring swift and effective resolutions.
  • Conduct regular training sessions to enhance the team’s skills and product knowledge.
  • Promote a positive and collaborative team environment, encouraging teamwork and continuous improvement.
  • Maintain regular communication with customers, ensuring their needs are met with professionalism and efficiency.
  • Handle escalated customer issues that require additional attention, working towards satisfactory outcomes for both the customer and the company.
  • Monitoring interactions to ensure service standards are maintained, providing feedback and coaching to team members as needed.
  • Provide response to customer queries in a timely manner.
  • Oversee the processing of customer orders, returns, and support tickets, ensuring accuracy and timeliness.
  • Coordinate with internal departments such as sales, logistics, and finance to ensure smooth order processing and customer satisfaction.
  • Monitor order backlogs and expedite processing where necessary, keeping customers informed of delivery statuses and addressing any issues that arise.
  • Generate regular reports on customer service performance metrics, including response times, resolution rates, and customer satisfaction.
  • Analyze data to identify trends and areas for improvement, recommending actions to enhance the customer support function.
  • Collaborate with the Customer Support Manager to implement best practices and process improvements across the team.


Qualifications:

Bachelor’s degree in business management, communications, or related fields

• Strong organizational skills to manage multiple tasks and prioritize effectively

• Experience working with support and ticketing tools such as Zendesk, Salesforce and Microsoft Dynamics.

• Excellent communication and interpersonal skills, with the ability to effectively interact with both customers and team members.

• Minimum three years’ experience managing a group of support professionals, with a strong focus on team building and customer satisfaction.

• Problem-solving abilities to address customer issues and support team members in finding solutions.

• Familiarity and experience with the HVAC industry.

• Proficiency in using ERP and MRP systems for order processing and customer management.

• A collaborative and supportive leadership style, with a focus on fostering team development and a customer-centric culture.


Employment Rewards:

RRSP & RPP eligibility after 6 months

  • Benefits from day 1
  • Canadian company over 60 years in the market


Application Process:

· All Qualified candidates will be contacted.

InVision is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

· InVision is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

  • Customer Service Representative

    7 months ago

    Scarborough, Canada FLS Transportation Service Limited Full time

    FLS Transportation is actively seeking a Customer Service Representative in their Scarborough, ON branch. Job duties include but not limited to: - Supporting all service requirements of assigned FLS Customers to exceed expectations - Identifying the service requirements and information required for each Customer shipment - Entering all relevant shipment...

  • Supervisor, Customer Service

    6 months ago

    Scarborough, Canada Atlantic Packaging Products Full time

    **CUSTOMER SERVICE SUPERVISOR** **SUMMARY**: Atlantic Packaging's Pre-Print facility in Scarborough is currently seeking a Customer Service Supervisor to oversee Customer Service operations, and is responsible for delivering an exceptional Customer Experience, always. This role is reporting to the Operations Manager. **RESPONSIBILITIES**: - Reviews...

  • Inbound Call Centre Representative

    6 months ago

    Scarborough, Canada Zedd Customer Solutions Full time

    **Inbound Call Center Customer Service and Sales** **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer...

  • Cashier and Customer Service Supervisor

    6 months ago

    Scarborough, Canada ARZ Fine Foods Full time

    **Great Opportunity for a Customer Service/Cashier Supervisor** **at ARZ Fine Foods** ARZ Fine Foods is the Essence of Mediterranean Gourmet; we are purveyors of exotic Middle Eastern and Mediterranean cuisine. Come join us in our artistry while we keep pace with the rapid growth of Toronto as a World Class city by providing authentic Middle Eastern and...

  • Cashier and Customer Service Supervisor

    6 months ago

    Scarborough, Canada ARZ Fine Foods Full time

    **Great Opportunity for a Customer Service/Cashier Supervisor** **at ARZ Fine Foods** ARZ Fine Foods is the Essence of Mediterranean Gourmet; we are purveyors of exotic Middle Eastern and Mediterranean cuisine. Come join us in our artistry while we keep pace with the rapid growth of Toronto as a World Class city by providing authentic Middle Eastern and...

  • Inbound Call Centre Representative

    6 months ago

    Scarborough, Canada Zedd Customer Solutions Full time

    **Inbound Call Center Customer Service and Sales** **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer...

  • Customer Service Supervisor

    2 weeks ago

    Scarborough, Canada InVision Staffing Services Inc. Full time

    InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.Our client is a leader manufacturing industry is looking for a Customer Service...

  • Customer Service Supervisor

    2 weeks ago

    Scarborough, Canada InVision Staffing Services Inc. Full time

    InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.Our client is a leader manufacturing industry is looking for a Customer Service...

  • Bilingual Call Centre Representative

    6 months ago

    Scarborough, Canada Zedd Customer Solutions Full time

    Job description COMPANY: ZEDD Customer Solutions A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer...

  • Bilingual Call Centre Representative

    6 months ago

    Scarborough, Canada Zedd Customer Solutions Full time

    Job description COMPANY: ZEDD Customer Solutions A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer...

  • Customer Service Supervisor

    2 weeks ago

    Scarborough, Ontario, Toronto, Canada InVision Staffing Services Inc. Full time

    InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.Our client is a leader manufacturing industry is looking for a Customer Service...

  • Customer Service Supervisor

    2 weeks ago

    Scarborough, ON, Canada InVision Staffing Services Inc. Full time

    InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America. Our client is a leader manufacturing industry is looking for a Customer...

  • Customer Service Coordinator

    6 months ago

    Scarborough, Canada Atlantic Packaging Products Full time

    Our Pre-print facility at 80 Progress Ave in Scarborough is currently seeking a vibrant **Customer Service Coordinator** to join their growing team! The primary function for the **Customer Service Coordinator** is to act as the primary point of contact for post-sales support, servicing a diverse group of clients. **Responsibilities**: - Provide...

  • Customer Service Representative Supervisor

    6 months ago

    Scarborough, Canada LI YANG INSURANCE AND FINANCIAL SERVICES INC. Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Conduct performance reviews - Perform same duties as workers supervised - Co-ordinate, assign and review work - Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery - Requisition materials and...

  • Customer Service Representative Supervisor

    2 months ago

    Scarborough, Canada LI YANG INSURANCE AND FINANCIAL SERVICES INC. Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Co-ordinate activities with other work units or departments - Establish work schedules and procedures - Examine and verify the accuracy of work - Identify workers' training needs - Prepare and submit reports - Train staff/workers in job duties, safety procedures and company policies -...

  • Supervisor, Food Services

    3 months ago

    Scarborough, Canada Toronto Pan Am Sports Centre Inc. Full time

    **Supervisor, Food Services** Toronto Pan Am Sports Centre Inc. is currently looking for **a Full-Time Supervisor, Food Services **to join our team! The Supervisor, Food Services, is responsible for successful operations of food services for the Toronto Pan Am Sports Centre and will oversee food services staff to deliver exceptional service to all...

  • Customer Service Representative Supervisor

    6 months ago

    Scarborough, Canada APA CANADA DISTRIBUTOR Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Co-ordinate, assign and review work - Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery - Requisition materials and supplies **Personal suitability**: - Accurate - Client focus -...

  • Part-time Customer Service Representative

    6 months ago

    Scarborough, Canada Bestco Fresh Food Mart Full time

    Bestco Fresh Food Mart is seeking a customer service representative to join our team. The CSR will be responsible for providing quality customer service to our customers and vendors. The position will also be responsible for ensuring compliance with company policies and procedures. **Duties and Responsibilities** - Identify and assess customers’ needs to...

  • Customer Service Representative Supervisor

    6 months ago

    Scarborough, Canada LI YANG INSURANCE AND FINANCIAL SERVICES INC. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Conduct performance reviews - Perform same duties as workers supervised - Co-ordinate, assign and review work - Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work - Establish work schedules and procedures and...

  • Tcm Clinic Assistant, Customer Service

    6 months ago

    Scarborough, Canada Kingdom TCM Inc. Full time

    _**Work at a company with 40-years of Healing Legacy.**_ A 1600 square footage TCM Health Center and Storefront utilizing Traditional Chinese Medicine and Holistic Natural remedies. Maintained in an environment to meet high volumes of shoppers and patients alike. **Job description** **Responsibilities**: - Reception of new or returning clients and assist...