Customer Service

4 months ago

Scarborough, Canada Colour Sense Full time

Colour Sense is an independently owned Benjamin Moore dealer, we currently have 4 retail locations including Markham, Richmond Hill, Scarborough and North York (**you will be required to be flexible and work at the different locations**).

Our vision is to fulfill our customer's paint needs and providing an above and beyond service, and leaving them a memorable experience at our store. We take pride in helping our customers and providing them with the best solution to their project.

We are looking for a dedicated individual who have good values, positive work ethics, motivated, energetic and enjoy helping others.

**We are looking for**:

- Physically able to lift up to **50 pounds** of pails of paint throughout the day
- Dedicated individual who takes proactive approach
- Someone who loves to interact/communicate with people on a regular basis
- Always willing to learn new skills while mastering your existing skillset
- Good self-interpersonal skills and able to provide feedback to the team
- Problem solver and innovative with ideas
- Positive mindset that motivates yourself and your team members
- Punctual and accountable
- Willing to go above and beyond for customers
- Treating colleagues and customers with the utmost respect
- Can comfortably adjust from working independently to a team environment

**Your role and responsibilities**:

- Learn the business on the front lines serving customers and building relationships with our clients
- Flexible to work all scheduled hours, your work hours will be based on business needs (including weekends)
- Exceptional listening skills and able to empathize customer's needs
- Tint, mix and colour match paint by following correct formulas
- Assist with merchandising and setting up displays for promotions
- Able to operate basic software including Point of Sales, Microsoft Word, Excel Spreadsheet, etc.
- Responsible for store's cleanliness, organization and ensuring merchandise is well stocked
- Responsible to process incoming, outgoing and online paint orders efficiently
- Actively taking on more responsibilities, initiatives and self driven to grow

**Basic Qualifications**:

- Must be at least 18 years of age
- Must be legally authorized to work in country of employment without sponsorship for employment visa status
- 1-3 years of experience in a retail or customer service environment
- Bilingual: English (mandatory). Chinese or Farsi speaking is an asset
- Full Driver's G License is highly recommended

**You will receive**:

- Competitive compensation and benefits
- Acknowledge achievements with bonuses
- Employee discounts on all products we carry
- Advancement opportunities
- Work uniform

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Store discount
- Vision care

Day range:

- Monday to Friday
- Weekends as needed

Flexible Language Requirement:

- French not required

Shift:

- Day shift

Work setting:

- Specialty store

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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