Disability Management Coordinator

4 weeks ago

Halton, Canada Halton Region Full time

**Disability Management Coordinator**:
At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process.

**As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.**

**Posting ID**: 3675
**Department**: Corporate Services
**Division**: Human Resource Services
**Pay Range**: $55,206- $73,615

**Job Type**: Temporary < 1 year
**Contract Duration**: 12 months
**Hours of Work**: 35 hours per week
**Work Location**: Halton Regional Centre, 1151 Bronte Road, Oakville
**Employee Group**: OCT
**Posting Date**:November 25, 2024
**Application Deadline**: December 8, 2024

**Job Summary**:
This position is responsible for providing administrative support to the Region’s disability and health management programs. This position supports the coordination of disability programs which includes disability-specific policies and procedures, disability management (STD/LTD), return to work programs, WSIB and health and safety
The temporary assignment will be to the Disability Management team and will report to the HR Lead for that team.

**Duties & Responsibilities**:

- Build inclusiveness and belonging by embedding EDI principles in all employee programs and management practices.
- Collaborate with HR colleagues to create and execute programs that enable the Strategic Plan, enhance the employee experience, and make colleagues successful.
- Enable the Region's digital transformation, including the successful implementation of SAP SuccessFactors. Practice constant professional self-development and promote learning in others by proactively sharing information and expertise with colleagues.

Assignment
- Initiate and ensure timely reporting of all disability claims to Long Term Disability carrier, as applicable.
- Provide high quality confidential administrative support to Disability Management and assist in case management of claims less than 10 days.
- Conduct follow-up telephone calls and correspondence for the Disability Management Specialists.
- Assist in the coordination of the STD/LTD disability program, including forms, correspondence and administration.
- Assist with submitting WSIB Form 7’s as required.
- Assist disability management section with special projects or education sessions including training initiatives as required.
- Input confidential employee information in the Parklane system - STD/LTD. Ensure accuracy of claims information input into the system.
- Update all correspondence from LTD Carrier into Parklane systems.
- Provide excellent customer service to internal and external customers by assisting them with prompt and professional service.
- Assist in maintaining and tracking disability documentation.

**Additional Duties and Responsiblities**:

- Act as the administrator of the Parklane System (for STD/LTD/WSIB claims) to ensure consistent data quality and accurate reports. This includes analysis of the data in the system, implementing software upgrades, including weekly, monthly Parklane downloads, updating department tables/attributes and monitoring the integrity of the information.
- Work with the Disability Management Specialist to ensure the accuracy of the information reported for all disability claims and the appropriate follow up plans noted.
- Provide disability management administrative support including referrals/information to the occupational medical consultant, coordination with payroll services for calculation of benefits, and employees (both verbal and written) as appropriate.
- Responsible for managing WSIB invoicing and cost statements.
- Perform other duties, as assigned.

**Skills & Qualifications**:
**People Advocacy**: Demonstrated commitment to supporting an organizational culture and workplace where people can belong, to facilitate open communication, navigate change and act as a steward for the Region’s values. Possessing a growing understanding of EDI principles and best practices; and a demonstrated commitment to EDI. Experience problem solving by using strong analytical skills to research solutions to employee issues and the ability to respond to inquiries using thoughtful and polished verbal and written communication.
**Business Acumen**: Excellent interpersonal, communication (verbal and written), organizational, and decision-making skills are required, along with tact and diplomacy. Well-developed organizational skills are required, including the ability to prioritize and handle a busy workload with frequent interruption. The ability to handle sensitive and confidential issues/information in a professional manner is essential. Kn

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