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Technical Support Analyst

1 month ago

Woodbridge, Canada Pong Game Studios Full time

**_Technical Support Analyst_**

Pong Game Studios is an interactive social and mobile game company located in Woodbridge, Ontario. Known for our fun and collaborative culture, we’re a group of talented software engineers, game designers, artists, producers, analytical experts, and more. We move quickly and innovate constantly to deliver exciting game experiences to players around the world. Our products offer authentic casino-style entertainment to more than millions of players monthly. Casino enthusiasts and social gamers alike love our games. We’re Pong Game Studios and we need more stellar people like you to join our team

YOU WILL:

- Respond to Helpdesk inquiries, log calls in the services ticketing system, and assist users in problem resolution.
- Install software and computer peripherals.
- Prepare and test new computer equipment and oversee shipping to new store locations.
- Help supplement documentation by converting answers discovered while supporting customers and converting the information into official learning resources content.
- Install custom software as well as software upgrades, maintain networks, and monitor for defective terminals.
- Communicate with onsite technicians.

THE ESSENTIALS:

- College diploma related to Computer Systems and Networking
- A+ Certification
- Network + Certification
- You have a minimum experience of 2 years within a customer service oriented and IT environment including in-depth support experience in a large-scale network environment.
- You are fluent in English, both written and spoken.
- You are results focused and reliable; always maintaining the highest level of professionalism, confidentiality and customer service.
- You have a strong knowledge of ticketing management systems.
- You have a solid understanding of network peripheral devices.
- You are experienced with firewall hardware and administration.
- You have strong analytical skills and problem-solving abilities to solve a variety of problems in an accurate and timely manner.
- You have solid experience with Networks & MS Windows XP, 7 and 8 as well as 8.1 and 10 operating systems.
- You are available to work Mon-Sun 3:30 PM to 12:00 AM any shifts.
- Knowledge of: Microsoft Windows 7, Windows 10 and good networking skills
- Customer driven - technically oriented while maintaining the ability to positively interact with non-technical clients
- College diploma relate to Computer System and Networking
- A+ Certification must

PERKS:

- Competitive salaries with generous time off policies.
- Health, dental, life and disability benefits. We also offer on-site chair massage bi-weekly; because muscles need love too
- We frequently celebrate our achievements by having BBQ’s, themed social events, Poker Nights and holiday parties to name a few. All work and no play makes for a dull company.
- Fully stocked vending machine with an assortment of goodies; all monies received from vending machines are donated to the Sick Kids Hospital.
- We are in close proximity to the Colossus Movie Theater & Canada’s Wonderland if you want to join your fellow co-workers for some after work “fun”.
- Tuition reimbursement because learning is growing.

**_We thank all applicants, however, only those with the above stated qualifications who are selected for an interview will be contacted. No agencies please._**

**Salary**: Up to $50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement

Ability to commute/relocate:

- Woodbridge, ON L4L 9T1: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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