IT Sales Project Manager and User Support

6 months ago

Mississauga, Canada Crown Lift Trucks ULC Full time

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

**PERKS AND BENEFITS**
- Competitive Salary + Car Allowance
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance and more
- Pension plan
- Education reinbusement
- Opportunities for advancement and ongoing professional development
- State-of-the-art training facilities

***

Reporting to the Manager Infolink Sales, the InfoLink Project Manager/User Support will manage multiple InfoLink projects simultaneously. They will engage in customer product/system analysis and planning pre-sale to determine project feasibility and execution to plan. The InfoLink Project Manager/User Support will effectively plan, execute, monitor, control, and close projects using standard principles, methods, and techniques. This role prepares internal and external customers for a successful implementation by planning, training, and managing support service processes, and helps others support InfoLink products as needed. This role is ideally based out of Mississauga and will require extensive travel.
- Coordinate hardware availability, shipment, technician availability, customer IT infrastructure and InfoLink resources. Develop customer standard operating procedures.
- Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.
- Analyze Crown InfoLink data and make recommendations on action steps.
- Quote, sell and provide Crown InfoLink support services.
- Participate in sales calls and demos as required.
- Develop and support the retail network to provide web-user and operator trainer training.
- Other duties and ad hoc projects as assigned.

**QUALIFICATIONS**
- Bachelor’s degree in Electronics, IT, Engineering, or related field is preferred.
- Valid driving privileges.
- 3+ years of working experience in progressive sales support roles.
- 2+ years of project management experience.
- Ability to travel extensively within Canada (up to 50%), including overnight stays.
- Advanced computer skills or aptitude is preferred.
- Customer field support experience in the lift truck industry is preferred.
- Bilingualism in French and English is an asset.

**SKILLS**
- Technically savvy individual, with demonstrated ability to learn new systems and leverage system capabilities.
- A proactive self-starter capable of taking initiative and keeping commitments.
- A team player with strong written communication and interpersonal skills with the ability to build relationships across functions and all levels of the organization.
- Comfortable with shifting priorities, managing ambiguity, and new challenges.
- Demonstrated ability to succeed in a fast-paced, performance-driven environment.
- Exceptional work ethics, team mentality, positive attitude, self-motivated, and excellent business partnering skills.
- Strong analytical and problem-solving skills with attention to details.
- Strong work ethic and sense of responsibility.
- Ability to handle confidential information with discretion.
- Excellent oral and written communication skills.
- Flexible attitude and approach to business solutions.
- Proven ability to prioritize and handle multiples task in a time sensitive manner.
- Fosters connection by putting people first and building trusting relationships.

**Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.**

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.

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