user support technician

2 months ago

Mississauga, Canada GN IT & Management Solutions Inc. Full time
  • Education:
  • Expérience: Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer serviceComputer and technology knowledge
  • Networking software
  • Networking hardware
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Communication software
  • MS Office
  • MS Windows
  • Wireless networksWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detailPersonal suitability
  • Accurate
  • Client focus
  • Excellent oral communication
  • Initiative
  • Organized
  • Team player
  • Ability to multitask
  • Time managementExperience
  • 1 year to less than 2 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 to 40 hours per week

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