User Support Technician

6 months ago

Mississauga, Canada Megamind IT Solutions Limited Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
**Certificates, licences, memberships, and courses**:

- Microsoft SQL Certification
- Microsoft certified IT professional (MCITP)
- Certified Management Consultant (CMC)
- Microsoft Certified Systems Engineer (MCSE)
**Computer and technology knowledge**:

- MAC
- JavaOS
- Networking software
- Networking security
- Internet
- C++
- MS Office
- MS Windows
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Work under pressure
- Tight deadlines
**Personal suitability**:

- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
- Time management
**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- What is your current field of study?
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week

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