Customer Service Specialist

3 weeks ago

Toronto, Canada The Salvation Army Full time

**About The Salvation Army**

**Mission Statement**

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

**Vision Statement**

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

**Core Values**

The Salvation Army Canada and Bermuda has four core values:
**Hope**:We give hope through the power of the gospel of Jesus Christ.
**Service**:We reach out to support others without discrimination.
**Dignity**: We respect and value each other, recognizing everyone’s worth.
**Stewardship**:We responsibly manage the resources entrusted to us.

To learn more about the work of The Salvation Army (TSA), check us out at: The Salvation Army - About Us.

**About the Position**

**KEY RESPONSIBILITIES**:
The incumbent is responsible for the following range of job duties characteristic, or typical of the job class:

- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Obtain personal or financial information about customers or applicants. Prepare invoices, shipping documents, and contracts.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Work with customers to resolve any disputes or complaints.
- Verify customer and order information for correctness, checking it against previously obtained information, as necessary.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Review orders for completeness and accuracy according to reporting procedures and forward incomplete (backorder) orders for further processing and keep the customer informed of the status.
- Assist in promoting products, services, and programs to customers
- File copies of orders received, or post orders on records promptly after the completion of the transaction.
- Compute total charges for merchandise or services and shipping charges such as calculating shipping costs and costs of goods and services
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
- Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
- Send information, materials, or documentation.
- Collect deposits, payments, or fees.
- Prepares and distributes invoices for all shipped/taken goods
- Recommend merchandise or services that will meet customers' needs.
- Inspect outgoing work for compliance with customers' specifications.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Recommend type of packing or labeling needed on order.
- Calculate and compile order-related statistics, and prepare reports for management such as calculating financial data
- May be required to provide coverage to other staff as required (i.e., cash out customers, shipping & receiving and driving).
- Participates with special events, orders, and projects and annual inventory counting.
- Other duties and special projects as assigned.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Must have at least a post-secondary/college certificate in business. An applicant with some college coursework or job experience is preferred. Accounting and order entry skills are mandatory. The individual must be extremely organized and can multi-task.
- More than 1 year experience with previous stable work history
- Previous print shop operations experience
- Knowledge of basic accounting procedures
- A knowledge of and familiarity with The Salvation Army, its administrative structure and specific language terms and acronyms is a definite asset.

**PREFERRED SKILLS/CAPABILITIES**:

- A customer service specialist (CSS) must be detail-oriented and accurate in taking orders and filling out reports. Strong verbal and written communication skills are essential. A (CSS) must be comfortable with recurring work and minute day-to-day variety. Social skills are also vital for a CSS, as they will be in constant communication with customers and teammates.
- Demonstrated organizational abilities and an ability to work within a team environment.
- Experience in retail or warehouse operations.
- Good communication skills, both verbal and written.
- Ability to take direction positively.
- Ability to relate to customers in a warm, enthusiastic, and personable manner.

**Compensation**

**Other Details**

**The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.**

Published

May 15, 2023

Location

Toronto

Job Type

Full-time

Competition #

23-13

Ministry Unit/Dept:
Supplies and Purchasing Department

Salary Range:
See posting for details

Address:

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