Customer Success Specialist
3 weeks ago
Job Category:
Opportunity Awaits at Altus Group
Rethink Solutions (an Altus Group business) is looking for a relationship-focused, data-oriented individual to join our team as a Customer Success Specialist. Ideally, you will have experience in real estate and property tax management with strong inter-personal skills.
This position requires someone who is comfortable working remotely and on-site with our customers. You will provide client support, present new features, and lead training sessions while speaking confidently and concisely. You will be responsible for a portfolio of clients that demands excellent organizational skills and the ability to switch tasks frequently.
CORE RESPONSIBILITIES- Act as primary point of contact and coach for our customers. Become a trusted advisor to increase product adoption, satisfaction, and retention.-
- Maintain a high level of functional product knowledge and lead class-room style training sessions to support user activation and adoption.- Position our solution within our clients’ organizations and inspire them to think strategically about how our platform supports their business needs.- Document and track client issues and feedback, escalating as needed.- Collaborate with fellow customer success specialists to provide a cohesive experience for our clients, and work with other departments to share information gathered from customers.- Contribute to a company-wide culture of Customer Success.- Assist with input and migration of customer data, directly and through various itamlink tools.
KNOWLEDGE, SKILLS & ABILITIES- 2 + years of prior Customer Success experience, preferably within a SaaS company.- Prior experience in Real Estate Property Tax Management would be an asset.- Experience managing a large and diverse client portfolio with a proven track record of outstanding customer service.- Ability to recognize gaps in process and initiative to recommend solutions and best practices.- Professional written and oral communication skills.- Strong in-person and remote presentation skills.- Time management and organizational skills to effectively manage multiple customers concurrently.- Ability to determine business pain points and align with appropriate solution recommendations.- Comfortable working in a project environment interacting with all levels of management.- Passion for customer success with an eagerness to learn and take on new responsibilities.
What’s in it for you:
Altus Group offers a range of competitive benefits including private healthcare, “Take What You Need” unlimited holiday policy, Employee Share Purchase Plan, family-friendly policies, pension contributions, life insurance, season ticket loans & more.
- Come realize your potential at Altus Group_
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