Bilingual Installation Support

6 months ago

Ottawa, Canada Versaterm Full time

**English description to follow**

**Qui Nous Sommes**

Komutel est à la recherche d’un(e) Technicien(nne) support installation pour son bureau de Saint-Georges possibilité de télétravail. Komutel est une entreprise de haute technologie en pleine expansion, qui se spécialise dans le développement et la mise en marché de solutions de télécommunications et d’interopérabilité grandement innovatrices. Sous la supervision du responsable du service à la clientèle, le technicien support technique/service à la clientèle doit répondre aux questions et supporter la clientèle par rapport aux divers logiciels.

**Le Rôle**
- Installer et configurer les logiciels de Komutel à distance ou directement chez le client
- Analyser et résoudre les problèmes reliés aux mises en route et aux incidents, en recommandant les mesures nécessaires
- Informer le chargé de projet de tout incident ou problème rencontré lors de l’implantation
- Donner les formations nécessaires aux utilisateurs
- Documenter les interventions avec la clientèle
- S’assurer du transfert des informations des projets avec le département de service à la clientèle

**Exigences**
- Technique en informatique ou toute combinaison étude/expérience pertinente;
- Bilinguisme obligatoire afin de pouvoir communiquer avec nos clients tant francophones qu’anglophones (Canada/USA)
- Connaissance SQL requise
- Disponibilité à voyager (posséder un passeport et un permis de conduire classe 5 valide)
- La connaissance du domaine de la téléphonie et/ou dans le domaine 911 sont des atouts

**Qualités requises**
- Approche de travail orientée client / service à la clientèle
- Excellent sens de la communication, professionnalisme et diplomatie
- Habileté à travailler sous pression et sans supervision directe constante
- Rigueur et autonomie
- Faire preuve de débrouillardise et avoir une bonne capacité d’analyse

**Who We Are**

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.

This is an exciting time for us We’re currently experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.

Komutel is currently looking for an Installation Support Technician for its Saint-Georges office. Komutel is a fast-growing high-tech company specializing in the development and commercialization of highly innovative telecommunications and interoperability solutions. Under the supervision of the Customer Service Manager, the technical support/customer service technician must answer questions and support the customer regarding various software.

**The Role**
- Install and configure Komutel software remotely or directly at the customer
- Analyze and resolve problems related to start-ups and incidents, recommending the necessary measures
- Inform the project manager of any incident or problem encountered during implementation
- Provide the necessary training to users
- Document interventions with clients
- Ensure the transfer of project information with the customer service department

**What You'll Bring**
- Computer technology or any relevant study/experience combination
- Mandatory bilingualism to be able to communicate with our French-speaking and English-speaking customers (Canada/USA)
- SQL knowledge required
- Availability to travel (have a passport and a valid class 5 driver's license)
- Knowledge of the telephony field and/or in the 911 field (assets)

**You'll Succeed if You Have**
- Customer-oriented work approach / customer service
- Excellent communication skills, professionalism, and diplomacy
- Ability to work under pressure and without constant direct supervision
- Rigor and autonomy
- Demonstrate resourcefulness and have good analytical skills

**Equal Opportunity

  • Bilingual Installation Support

    6 months ago

    Ottawa, Canada Versaterm Full time

    **English description to follow** **Qui Nous Sommes** Komutel est à la recherche d’un(e) Technicien(nne) support installation. Komutel est une entreprise de haute technologie en pleine expansion, qui se spécialise dans le développement et la mise en marché de solutions de télécommunications et d’interopérabilité grandement innovatrices. Sous la...

  • Installation Support Technician

    7 months ago

    Ottawa, Canada Versaterm Full time

    **Who We Are** For more than 45 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction,...

  • IT Technician

    6 months ago

    Ottawa, Canada GCOM Support Full time

    Local computer repair company looking to add a new member to the team. We specialize in residential computer/mac repair and cell phone/tablet repair. **Responsibilities** - Supporting a wide range of hardware and software including Windows, Mac OS, iOS and Android - Regularly follow up with clients regarding status of repair - Effectively communicate...

  • IT Technician

    4 months ago

    Ottawa, Canada GCOM Support Full time

    Local computer repair company looking to add a new member to the team. We specialize in residential computer/mac repair and cell phone/tablet repair. **Responsibilities** - Supporting a wide range of hardware and software including Windows, Mac OS, iOS and Android - Regularly follow up with clients regarding status of repair - Effectively communicate...

  • IT Technician

    2 months ago

    Ottawa, Canada GCOM Support Full time

    Local computer repair company looking to add a new member to the team. We specialize in residential computer/mac repair and cell phone/tablet repair. **Responsibilities** - Supporting a wide range of hardware and software including Windows, Mac OS, iOS and Android - Regularly follow up with clients regarding status of repair - Effectively communicate...

  • IT Technician

    7 months ago

    Ottawa, Canada GCOM Support Full time

    Local computer repair company looking to add a new member to the team. We specialize in residential computer/mac repair and cell phone/tablet repair. **Responsibilities** - Supporting a wide range of hardware and software including Windows, Mac OS, iOS and Android - Regularly follow up with clients regarding status of repair - Effectively communicate...

  • Support Specialist

    6 months ago

    Ottawa, Canada Raven Connected Full time

    **Who We Are** Located in downtown Ottawa, Raven Connected is a leading provider in the video telematics industry, offering cutting-edge in-vehicle hardware and cloud based telematics solutions. Our mission is to enhance fleet management capabilities and roadway safety worldwide. We have established a robust book of business through strategic channel...

  • Intake Coordinator

    6 months ago

    Ottawa, Canada VHA Health & Home Support Full time

    **Responsibilities**: - Answer incoming calls and provide assistance to callers - Gather necessary information from callers to determine their needs - Enter and maintain accurate data in the intake system - Coordinate with other departments to ensure timely and appropriate responses to inquiries - Schedule appointments and follow up with clients as needed -...

  • Bilingual Operations Coordinator

    2 months ago

    Ottawa, Canada Pattison Outdoor Advertising Full time

    **Bilingual Operations Coordinator - Ottawa** PATTISON Outdoor Advertising is Canada’s leading Out-of-Home (OOH), Transit and Digital display advertising company. With the widest variety of products, our advertisers benefit from unparalleled advertising opportunities. Our sales professionals and support associates across the country, provide clients with...

  • Installer

    6 months ago

    Ottawa, Canada Walker's Capital Group Full time

    **CONSOLIDATED OFFICE INSTALLATION SERVICES** **Ottawa - Installer** Consolidated Office Installation Services is growing, and seeking an experienced, detail-oriented, individual to join our office systems installation team immediately for the Installer position. This position involves delivering and installing all types of office furniture and case goods...

  • Bilingual Network Support Analyst

    1 month ago

    Ottawa, Canada Public Service Alliance of Canada Full time

    b>Branch: Technology and Information Management Branch Section: Information Technology Position Linguistic Designation: Bilingual (English, French) Position Global Linguistic Level: B2 Location: Ottawa Headquarters Employment Equity Designation: As a result of the PSAC Workforce and Availability Analysis and in accordance with the PSAC Employment...

  • Installer

    6 months ago

    Ottawa, Canada Walker's Capital Group Full time

    **CONSOLIDATED OFFICE INSTALLATION SERVICES** **Ottawa - Installer** - Consolidated Office Installation Services is growing, and seeking an experienced, detail-oriented, individual to join our office systems installation team immediately for the Installer position. This position involves delivering and installing all types of office furniture and case goods...

  • Install Technician

    3 months ago

    Ottawa, Canada Urban Quarry Full time

    Urban Quarry is a privately owned and family operated B2B manufacturing company specializing in the custom fabrication and installation of Natural stone surfaces. We are a proud industry leader offering our commercial and residential customers more than 36 successful years of service using industry-leading standards of quality products, innovative...

  • Desktop Support Analyst

    7 months ago

    Ottawa, Canada RADIX 247 IT SUPPORT Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Help desk - Private sector **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to...

  • Bilingual Revenue Operations Specialist

    7 months ago

    Ottawa, Canada Versaterm Full time

    **Who We Are** For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction,...

  • Bilingual Sales Operations Specialist

    7 months ago

    Ottawa, Canada Versaterm Full time

    **Who We Are** For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction,...

  • Livescan/cardscan Installer

    6 months ago

    Ottawa, Canada Aversan Full time

    **LiveScan/Cardscan Installer** **Location**:Ottawa, ON **Schedule**: Onsite with 95% travel across country on client sites. **Description** The Field Support Engineer is part of the level one support and maintenance team. They are responsible for the installation and training of client Livescan hardware/software. They will work with the Project Manager...

  • Installer

    4 weeks ago

    Ottawa, Canada Walker's Capital Group Full time

    **CONSOLIDATED OFFICE INSTALLATION SERVICES** **Ottawa - Installer**- The Installer position involves delivering, placing, and installing all types of office furniture and case goods into offices, institutions, and businesses.- Rate of pay for experienced installers begins at $22/hour_; wage will depend on level of experience and whether a valid driver’s...

  • Installer

    7 months ago

    Ottawa, Canada Walker's Capital Group Full time

    **CONSOLIDATED OFFICE INSTALLATION SERVICES** **Ottawa - Installer**The Installer position involves delivering, placing, and installing all types of office furniture and case goods into offices, institutions, and businesses.- Rate of pay for experienced installers begins at $22/hour_; wage will depend on level of experience and whether a valid driver’s...

  • Installer

    6 months ago

    Ottawa, Canada Walker's Capital Group Full time

    **CONSOLIDATED OFFICE INSTALLATION SERVICES** **Ottawa - Installer** The Installer position involves delivering, placing, and installing all types of office furniture and case goods into offices, institutions, and businesses. - Rate of pay for experienced installers begins at $22/hour_; wage will depend on level of experience and whether a valid driver’s...