Client Services Coordinator

3 weeks ago


Vancouver, Canada Reformotiv Physio + Pilates Full time

Come join our amazing team of people who are passionate about creating and returning clients to happy and healthy lifestyles

Reformotiv Physio + Pilates is located on Keefer St. between Main St. and Quebec St. in Vancouver’s historic Chinatown. We have a dedicated multidisciplinary team of Physiotherapists and Pelvic Health Therapists who help our clients achieve optimal physical health and performance. We offer competitive compensation with access to a Health Spending Account (for those working a minimum of 18 hrs/week), incredible on-the-job training as well as a fun and supportive working environment.

Does this sound like something you’d like to be part of? If yes, keep reading

**The Opportunity**:
**Core Responsibilities**:

- Maintain a strong understanding of clinic services and specialized skill sets of all therapists and be able to communicate this to our clientele when needed
- Manage appointment bookings, cancellations, and appointment follow-ups
- Ensure client and staff confidentiality
- Manage invoicing, billing, and monitor clinic performance metrics
- Reconcile and balance end of day sales
- Oversee inventory and order/receive clinic supplies
- Support marketing and promotional activities
- Excellent communication and customer service skills (fluent in English both written and verbally)
- Professional and courteous behaviour in conflict resolution
- Attention to detail and accuracy with efficiency
- The ability to organize and prioritize multiple tasks based on shifting priorities
- Maturity, confidence, and self-awareness
- The ability to exercise tact, discretion, and maintain confidentiality
- Experience with medical office online booking and billing software (Jane preferable) or confidence in learning and adapting to new software programs
- A positive attitude
- A willingness to learn, grow, & adapt

**What we can offer you**:

- A safe, fun, and inspiring work environment
- A flexible work schedule
- Health Spending Account
- Opportunities for growth and development
- A work culture rooted in reward and recognition
- A beautiful clinic that is a short walk to two Skytrain stations (Stadium-Chinatown and Main Street-Science World) and accessible by bus or bike
- Access to gym space and staff shower room outside of working hours
- Discounts on products

Compensation: $18.00/hour. Remuneration is negotiable based on experience and proven skillset.

**References are required.** _Please ensure you can work the specified hours before applying._

We thank all applicants for their interest however only those selected for an interview will be contacted.

We can’t wait to meet you

**Job Types**: Part-time, Permanent
Part-time hours: 18-24 per week

**Salary**: $18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Extended health care
- On-site gym
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- No weekends

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Vancouver, BC V6A 1X4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

Expected start date: 2023-08-21



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