Patient Services Representative

3 months ago

Collingwood, Canada Collingwood General and Marine Hospital Full time

**CAREER OPPORTUNITY**

Patient Service Representative - Mental Health Services

2024-212

**Choose Collingwood General & Marine Hospital**:
Explore a role with Collingwood General & Marine Hospital (CGMH) and live your ideal lifestyle. Located on the shores of Georgian Bay, you have the opportunity to enjoy the 4-season recreational community.

**Corporate Culture**:
At Collingwood General & Marine Hospital, we are anchored by our vision, mission and values and guided by our strategic directions. If you exhibit the core values of CGMH; Inclusive, Caring, Accountable, Respect, Excellence, Adaptable, Teamwork, we want you to join us in providing exceptional services to our patient and their families.

**Benefits**:
This position also includes 4% vacation pay and 14% pay in lieu of benefits as well as access to the Employee & Family Assistance Program and access to CGMH Perkopolis discounts. CGMH endorses the Health Care Providers Group Insurance Plan which provides Group Benefits for you and your eligible dependents by enrollment only.

**Qualifications**:

- Two year of current relevant experience required. Previous experience in database/statistical management reporting duties.
- Preferred health care setting experience
- Effective, respectful and clear communication.
- Understanding of medical and psychiatric terminology.
- Understanding of file systems.
- Ability to work independently, and as a team member with mínimal supervision.
- Independent problem solving skills and excellent work habits.
- Demonstrated self-directed learner.
- Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers
- Must adhere to the duties of workers, as stipulated in the Occupational Health and Safety Act
- Must have an ability to effectively communicate (written and verbal) in the English language in order to provide excellent communication with team members, patients and families. Ability to communicate in additional language(s) is considered an asset.
- Must have basic computer skills
- Must be dedicated to professional growth & development
- Must be able to perform all bona fide and essential duties of the position, which may include physical demands such as moving/transferring patients, pushing, pulling, bending, etc.
- Must have demonstrated excellent attendance/performance record
- Excellent organization and prioritization skills
- Ability to work independently and effectively communicate with other members of the health care team

**Duties and Responsibilities**:

- Provides administrative assistance and clerical support to the Manager, Chief of Psychiatry and the Psychiatry team, including scheduling of patients and other tasks.
- Maintains and oversees effective clerical support service to Outpatient Mental Health Services.
- Greets patients and their families upon their arrival, providing a warm welcome.
- Responsible for maintaining Mental Health program statistics that meets the requirements of our reporting structures.
- Responsible for receiving and returning calls from patients, families, physicians and other community agencies/services, and supporting their call and redirecting when required.
- Active participation in the Hospital’s Health and Safety Internal Responsibility System, which includes maintaining accountability for the defined responsibilities listed in applicable legislation, policies and procedures.
- Actively contributes within the scope of the position to the enhancement of the patient experience through continuous improvement, learning, and teamwork, with the goal of creating an environment that is caring, inclusive, respectful, patient and family-centred with a focus on excellence, innovation and safety.
- Assist with processing new referrals and discharges.
- Maintains and orders office supplies and equipment, receiving sign off approval when required.
- Coordinate OTN meetings and training sessions as required.
- Responsible for keeping the Outpatient Mental Health Schedule current and forwarding sign in sheets to the payroll office.
- Assist with other administrative tasks such as scanning documents for the patient record, medication renewals, filing and as assigned.
- Attending team meetings, prepare agenda in collaboration with the Manager, responsible for taking minutes and distributing.
- Participate on committees as requested.
- Assist with training and orientation of new team members when required.

**More Information**:
**Location**:Mental Health Services

**Employee Group**: SEIU Clerical

**Employment Type**: Casual

**Start Date**:In line with next Hospital Orientation intake

**Hours of Work**:8-hour shifts. Days, nights, and weekends.** **Please be reminded that as a Hospital, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work weekdays and weekends, as well as all shifts - d

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