Customer Service Representative

3 months ago

Collingwood, Canada Lifemark Health Group Full time

**Job Title: Customer Service Representative**
- Location: Lifemark Collingwood Sports
- 10 Keith Avenue
- Collingwood, Ontario
- Employment Status: Part-Time
- Schedule: Monday - Friday (between 09:00 - 17:00). Flexible hours
- Rate Compensation: $17.00 - 18.00 per hour
- Do you want to work and enjoy the support of our understanding Clinic Director? If so, join us at **Lifemark Collingwood Sports**, a **Lifemark Health Group **company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Customer Service Representative who shares this same philosophy.

At Lifemark, we walk the talk of our company's Core Values**:“ We have fun,” We strive for simplicity,” We trust each other to do the right thing,” We go the extra kilometre,” and “We belong here.”**

**Why Lifemark?**
- Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team.
- Flexibility in building your perfect schedule with our understanding Clinic Director.
- Competitive compensation.
- Employee Referral Bonus Program.
- Pathways for leadership opportunities.
- Opportunities for mentorship as well as a positive and comforting work environment.
- Nationally recognized brand with a strong digital presence.

**Qualifications & Core Competencies**:

- High School Diploma, G.E.D. or equivalent
- Excellent customer service skills and telephone etiquette
- A high degree of organizational and multitasking skills in a busy and fast-paced work environment, preferably with 1-3 years of work experience in a private clinical setting
- Excellent communication and interpersonal skills
- Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset.
- Flexible and adaptable to change

**Key Functions and Responsibilities**:

- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
- Coordinate a detailed and accurate information intake on the patient's first visit to the clinic and throughout their treatment plan.
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
- Coordinate scheduling of patient appointments and maintain the patient’s medical record.
- Collect payment at the time of service.
- Track coverage for all funding streams to ensure approval.
- Complete data entry and billing.
- Provide administrative support to the Care Coordinator Manager and Clinic Director.- Lifemark promotes equal employment opportunities for all job applicants, including that self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities._

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