Customer Service Representative

2 weeks ago

Collingwood, Canada Mountain Vista Veterinary Hospital Prof Corp Full time

We are seeking an enthusiastic, compassionate individual to join our modern, full-service hospital. This would be a permanent, full time position at the front lines of our two hospital locations in Collingwood ON.

We have a lovely clientele from within Collingwood and surrounding area. Our services include routine care along with laparoscopic surgery, ultrasound, endoscopy and dental services including x-rays.

Experience in a hospital setting or working with animals is an asset, but not required. It’s most important that we find an individual who thrives in a busy, team environment, open to learning and is confident when speaking with clients. Some of the tasks would include the following:

- Obtain and record patient histories.
- Triage incoming patents over the phone.
- Attend to client inquiries and concerns over the phone and in person.
- Take part in inventory management (eg. Ordering and organizing materials)
- Communicate with and educate pet owners via phone and in person.
- Maintain knowledge of preventative healthcare recommendations in order to answer client questions, provide education on vaccines, flea and heartworm products, and assist in marketing veterinary services from which their pet would benefit, such as a dental cleaning, senior wellness, spay and neuter and boarding.
- Process transactions from clients.
- Process and maintain pet insurance records.

Please submit a cover letter explaining how your past experience would be applicable to this position along with your resume to Kristen Webb.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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