Client Service Representative

6 months ago

Collingwood, Canada Shore to Slope Management Services Full time

**About us**

Shore to Slope Management Services is a fast-growing property management company in Collingwood, Ontario. Our diverse client portfolio includes condo, commercial, residential and estate management. Shore to Slope has been serving the Georgian Triangle region since 1991 delivering a trusted experience to our valued clients.

**The Position**

We are seeking a dynamic Client Service Administrator to join our expanding team. This is a fantastic opportunity for a motivated professional looking to contribute to an exciting, high-paced, and challenging work environment in property management. Your strong interpersonal & communication skills, commitment to quality, resourceful approach to finding solutions and proactive nature will be essential in providing an exceptional customer experience at every opportunity.

In addition to the above, we are seeking an individual who is motivated to grow within our company by enrolling and completing the 5 required courses that will lead them to becoming a fully licensed Property Manager in the province of Ontario.
- **Please note that a criminal background check is required prior to being hired.**_

As a Customer Service Administrator, you'll be a integral member of our team, delivering superior & trusted service to our diverse client base.

**Responsibilities**:

- Provide excellent customer service by actively listening to customers, understanding their needs, and offering appropriate solutions
- Resolve client concerns efficiently, maintaining professionalism and patience under pressure.
- Manage client accounts, including processing requests, updating information, and handling billing inquiries
- Collaborate with our team to continually improve our client service processes and standards.
- Problem solving and decision making abilities, with a customer-centric approach.
- Assist in handling administrative tasks related to all aspects of property management.
- Working with technology and industry leading software programs

**Qualifications**:

- Previous experience in customer service or a related field is preferred
- Strong communication skills, both written and verbal
- Excellent problem-solving skills with the ability to analyze situations and provide effective solutions
- Familiarity with financial services or related industries is a plus
- Proficiency in using industry leading software and a willingness to adopt new technology
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy in data entry
- Ability to work independently as well as collaboratively within a team

**Job Types**: Full-time, Permanent

**Salary**: From $36,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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