Customer Service Representative

5 months ago

Enfield, Canada HERTZ Full time

**General Responsibilities**

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel needs.

**The key responsibilities and accountability are**:

- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
- Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
- Qualify and process customer rentals with accuracy and attention to detail.
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
- Resolve customer issues and concerns professionally using effective customer service techniques.
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

**Educational Background**:

- High School Diploma or equivalent

**Professional Experiences**:

- A minimum of one year of sales or customer experience in a high volume or service oriented environment
- Passion for customer service and attention to detail - Goes the extra mile
- Proven strong sales and closing skills and the ability to friendly, engaging manner
- Motivated to achieve and exceed targeted goals

**Knowledge**:

- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
- Proficiency in English

**Must be able to**:

- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including evenings, weekends, holidays and overtime when required
- Work outdoors during all weather conditions.
- Stand for long periods of time.

**Physical Requirements**:
Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

**Job Types**: Full-time, Permanent

**Salary**: From $16.50 per hour

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Commission pay
- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Licence/Certification:

- drivers license (required)

Work Location: In person

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