Guest Service Manager

2 months ago

Enfield, Canada Hilton Garden Inn Halifax Airport+ Holiday Inn Express Halifax Airport Full time

**Job Summary**

**Task Include but not limited to**:
SALES AND REVENUE
- Inventory Management
- Upselling
- Rates and Inventory
- Salesmanship / Revenue Focus
- Forecasting
- Special Promotion Knowledge Coordination of Packages

GUEST SERVICES
- Welcoming Groups
- Special Event Log
- Service Standards
- Efficient Reservation Handling
- Front Office Complains
- Telephones
- Reception Desk
- Communicate Guest Needs
- Message System
- Ensure guest services agents are familiar and prepared with incoming groups
- Manage mail and Information services

ADMINISTRATION
- Scheduling
- OnQ Training
- Reservation System
- Guest Accounts
- Credit Policies
- Billing

COMMUNICATIONS

EMERGENCY RESPONSE AND SECURITY

PERSONNEL PLANNING

LEADERSHIP TRAINING

GUEST RECOGNITION

**JOB REQUIREMENTS**:

- Previous supervisory experience is required
- Previous management experience is an asset
- Must be approachable, open minded and possess excellent listening skills
- Proven ability to effectively handle stressful situations, be receptive to change and increased demands
- Demonstrated ability to train, motivate and develop team members through own experience and passion for customer service
- High level of attention in detail
- Excellent written and verbal communication skills
- Multi tasking proficiency
- Ability to work with limited supervision
- Strong team player
- Previous guest service/front desk experience required
- Proficiency in multi-line phone systems and phone etiquette
- Ability to supervise and lead a team in providing exceptional guest services
- Multilingual or bilingual skills are a plus
- Strong communication and interpersonal skills
- Must be able to work a variety of shifts inclusive of evenings, weekends, holidays and occasional overnights

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

Application deadline: 2024-10-21
Expected start date: 2024-10-21

  • Guest Services Supervisor

    6 months ago

    Enfield, Canada Holiday Inn Express Full time

    Guest Services Supervisor Job description In the role of Guest Services Supervisor, under the direction of the Guest Services Manager you will be responsible for achieving the highest level of guest satisfaction by ensuring a consistently impeccable level of service by all Guest Service Agents, while achieving maximum occupancy and profitability. The Guest...

  • Part Time Guest Service Agent

    4 weeks ago

    Enfield, Canada Holiday Inn Express and Suites Full time

    Duties: - Greet and welcome guests in a friendly and professional manner - Check guests in and out of the hotel, ensuring accurate and efficient processing of all transactions - Provide information to guests about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with...

  • Part Time Guest Service Agent

    3 months ago

    Enfield, Canada Holiday Inn Express and Suites Full time

    Duties: - Greet and welcome guests in a friendly and professional manner - Check guests in and out of the hotel, ensuring accurate and efficient processing of all transactions - Provide information to guests about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with...

  • Part Time Guest Service Agent

    5 months ago

    Enfield, Canada Holiday Inn Express and Suites Full time

    Duties: - Greet and welcome guests in a friendly and professional manner - Check guests in and out of the hotel, ensuring accurate and efficient processing of all transactions - Provide information to guests about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with...

  • Shift Manager

    5 months ago

    Enfield, Canada Burger King - FMI Group Full time

    **Location: 6741 Highway #2, Enfield, Nova Scotia** Shift Manager The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the Restaurant General Manager and Assistant Manager in managing the operations during assigned shifts, driving...

  • Night Auditor/front Desk Agent

    5 months ago

    Enfield, Canada Holiday Inn Express Full time

    We are currently looking for a full-time Night Auditor. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors: - Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in...

  • Night Auditor/front Desk Agent

    6 months ago

    Enfield, Canada Holiday Inn Express Full time

    We are currently looking for a full-time Night Auditor. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors: - Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in...

  • Room Attendant

    6 months ago

    Enfield, Canada Holiday Inn Express Full time

    We are currently looking for Room Attendants. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors: - Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly...

  • Room Attendant

    5 months ago

    Enfield, Canada Holiday Inn Express Full time

    We are currently looking for Room Attendants. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors: - Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly...

  • Room Attendant

    5 months ago

    Enfield, Canada Holiday Inn Express Full time

    We are currently looking for Room Attendants. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors: - Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly...

  • Room Attendant

    5 months ago

    Enfield, Canada Holiday Inn Express Full time

    We are currently looking for Room Attendants. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors: - Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly...

  • Room Attendant

    3 months ago

    Enfield, Canada Holiday Inn Express Full time

    We are currently looking for Room Attendants. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors: - Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly...

  • Part Time Laundry Attendant

    6 months ago

    Enfield, Canada Holiday Inn Express Full time

    Laundry Attendant We are currently looking for a part time Laundry Attendants. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors: - Make a Connection - show guests that they are important and make them feel at ease by taking time...

  • Housekeeping Supervisor

    6 months ago

    Enfield, Canada Holiday Inn Express Full time

    At Holiday Inn Express & Suites Halifax Airport we want our Guest and Staff to rest and feel energized for the day ahead, which means we need team members to demonstrate the following behaviors: - Make Connections - Show Guest and Staff that they are important and make them feel at ease by taking time to acknowledge them in a friendly way. - Be Effective -...

  • Housekeeping Supervisor

    5 months ago

    Enfield, Canada Holiday Inn Express Full time

    At Holiday Inn Express & Suites Halifax Airport we want our Guest and Staff to rest and feel energized for the day ahead, which means we need team members to demonstrate the following behaviors: - Make Connections - Show Guest and Staff that they are important and make them feel at ease by taking time to acknowledge them in a friendly way. - Be Effective -...

  • Housekeeping Supervisor

    5 months ago

    Enfield, Canada Holiday Inn Express Full time

    At Holiday Inn Express & Suites Halifax Airport we want our Guest and Staff to rest and feel energized for the day ahead, which means we need team members to demonstrate the following behaviors: - Make Connections - Show Guest and Staff that they are important and make them feel at ease by taking time to acknowledge them in a friendly way. - Be Effective -...

  • Housekeeping Supervisor

    5 months ago

    Enfield, Canada Holiday Inn Express Full time

    At Holiday Inn Express & Suites Halifax Airport we want our Guest and Staff to rest and feel energized for the day ahead, which means we need team members to demonstrate the following behaviors: - Make Connections - Show Guest and Staff that they are important and make them feel at ease by taking time to acknowledge them in a friendly way. - Be Effective -...

  • Housekeeping Supervisor

    5 months ago

    Enfield, Canada Holiday Inn Express Full time

    At Holiday Inn Express & Suites Halifax Airport we want our Guest and Staff to rest and feel energized for the day ahead, which means we need team members to demonstrate the following behaviors: - Make Connections - Show Guest and Staff that they are important and make them feel at ease by taking time to acknowledge them in a friendly way. - Be Effective -...

  • Housekeeping Manager

    6 months ago

    Enfield, Canada Hilton Garden Inn Halifax Airport Full time

    Education: Secondary (high) school graduation certificate - Experience: 3 years to less than 5 years **Work setting**: - 101 - 200 rooms - Hotel, motel, resort **Tasks**: - Establish and implement operational procedures for housekeeping department - Select and purchase equipment and supplies - Plan and co-ordinate activities of housekeeping supervisors and...

  • Halifax Station Supervisor

    6 months ago

    Enfield, Canada CanaDream Career Page Full time

    CanaDream provides memorable vacations for people who want to experience Canada at their own pace. We're open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world. At CanaDream you have the ability to make a real difference to our Guests and Customers. Work with a great team;...