Guest Service Manager

3 months ago

Enfield, Canada Hilton Garden Inn Halifax Airport+ Holiday Inn Express Halifax Airport Full time

**Job Summary**

**Task Include but not limited to**:
SALES AND REVENUE
- Inventory Management
- Upselling
- Rates and Inventory
- Salesmanship / Revenue Focus
- Forecasting
- Special Promotion Knowledge Coordination of Packages

GUEST SERVICES
- Welcoming Groups
- Special Event Log
- Service Standards
- Efficient Reservation Handling
- Front Office Complains
- Telephones
- Reception Desk
- Communicate Guest Needs
- Message System
- Ensure guest services agents are familiar and prepared with incoming groups
- Manage mail and Information services

ADMINISTRATION
- Scheduling
- OnQ Training
- Reservation System
- Guest Accounts
- Credit Policies
- Billing

COMMUNICATIONS

EMERGENCY RESPONSE AND SECURITY

PERSONNEL PLANNING

LEADERSHIP TRAINING

GUEST RECOGNITION

**JOB REQUIREMENTS**:

- Previous supervisory experience is required
- Previous management experience is an asset
- Must be approachable, open minded and possess excellent listening skills
- Proven ability to effectively handle stressful situations, be receptive to change and increased demands
- Demonstrated ability to train, motivate and develop team members through own experience and passion for customer service
- High level of attention in detail
- Excellent written and verbal communication skills
- Multi tasking proficiency
- Ability to work with limited supervision
- Strong team player
- Previous guest service/front desk experience required
- Proficiency in multi-line phone systems and phone etiquette
- Ability to supervise and lead a team in providing exceptional guest services
- Multilingual or bilingual skills are a plus
- Strong communication and interpersonal skills
- Must be able to work a variety of shifts inclusive of evenings, weekends, holidays and occasional overnights

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

Application deadline: 2024-10-21
Expected start date: 2024-10-21

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