Sales Consultant

2 weeks ago

Toronto, Canada YMCA of Greater Toronto Full time

Hourly Rate: $18.10 - Check out the YMCA’s total compensation package

Location: Steve and Sally Stavro YMCA Centre

Work Hours: 16 hours/week

Employment Type: Regular Part Time Hourly

Number of Vacancies: 02

Anticipated Start Date: April 16, 2024

Deadline to Apply: April 15, 2024 by 5 pm

**Be the Spark** Join our passionate Sales team and help us to achieve great things in our community

The Sales Consultant is part of a team that ensures all key indicators of sales are met and/or exceeded. The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of the Steve and Sally Stavro YMCA Centre. The Sales Consultant works with the Personal Training team to recruit and retain Personal Training clients, with the goal of ensuring client satisfaction and effective implementation of VirtuaGym.

**In this role, you will**:

- Focus on members at all times, prioritize all responsibilities in order to seek opportunities to initiate conversations with members and prospective members. Work at a fast pace and responds to multiple priorities effectively.
- Handle membership inquiries and tours by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tours of the facility to link member interests to program options. Ensure their assigned sales and conversion targets are met or exceeded.
- Demonstrate comprehensive knowledge of all programs and services available, resulting in conversions and membership registrations; Assist members to understand membership options, payment plans and types. Promote upselling of Plus, Personal Training and Registered Programs.
- Assist with external sales/community events, follow up on membership inquiries, conversion to membership or trial pass and scheduled call leads as assigned by the Sales Director, meeting required timelines. Use assigned reporting format to share results weekly.
- Conduct new member orientation to ensure all new members have a plan to achieve their goals including; registration in programs, personal training consultation, access to virtuagym app, first week/month visit/activities plan, strong understanding of programs and services available.
- Conduct Personal Training consultations from online requests and in-person opportunities; Is knowledgeable about Personal Training programs and the Personal Training team in order to facilitate the best match between Trainer and client. Follow up with new and existing clients based on the PT Client Experience flow - supporting clients in each stage.
- Address member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset. Liaise with Sales and Personal Training Supervisor regarding member feedback.
- Create and update client accounts, including reconciling Personal Training transactions as needed. Ensure accuracy of information entered in VirtuaGym, including client bookings, credits and notes.
- Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understand and demonstrate YMCA Priority S.A.M standards and EYE standards
- Assist with making decisions and solving problems regarding membership sales functions, membership accounts, and members concerns. Assist members in resolving past due accounts, identifying options and handling potential qualified members for membership assistance.
- Perform Membership Assistance Reassessment interviews as required.
- Ensure accuracy when handling money and completing cash balancing. Protects the assets and information of the YMCA and its members.
- Remain flexible in regards to scheduling needs and understands key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns.
- Perform other duties as assigned

**What you need to succeed**:

- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

**You bring**:

- Degree or Diploma in sales, health, fitness, wellness management, or related field an asset
- Minimum of 2 years sales and/or customer service experience, preferably in a membership/client based environment with leadership and supervisory experience
- Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc.
- Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such info
- Well-developed interpersonal, and relationship building skills; ability

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