Business Advisor, Advice Centre
3 weeks ago
**Come Work with Us**
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
**Job Title**
Business Advisor, Advice Centre | Conseiller services aux entreprises
**En quoi consiste l’emploi ?**
Offrir aux petites entreprises clientes des conseils professionnels en crédit en tirant parti de votre pouvoir d’approbation confirmé. Proposer des solutions de crédit, de dépôt, de gestion de trésorerie et de traitement des paiements aux propriétaires d’entreprise afin de contribuer à leur réussite. Comprendre les besoins financiers du client, lui prodiguer des conseils en crédit et en placement et lui proposer des produits et des services qui répondent à ses besoins, avec pour objectif d’approfondir et de rentabiliser à long terme la relation avec lui. Rechercher les occasions d’offrir des conseils à valeur ajoutée et d’orienter les clients vers les partenaires et les modes de prestation appropriés. L’expérience acquise à ce poste peut mener à plusieurs possibilités de carrière au sein et à l’extérieur du Centre de conseils (p. ex. directeur de comptes d’entreprise, directeur d’équipe et poste en succursale).
**Quelles seront vos tâches ?**
- Offrir un environnement de vente et service réactif (appels entrants et sortants) aux clients et aux partenaires en succursale en leur donnant des renseignements et des conseils financiers sur une grande variété de produits et services liés au crédit aux entreprises et aux particuliers.
- Agir à titre d’expert en services aux entreprises (RBC Express, ADP et Moneris) auprès des entrepreneurs.
- Répondre au besoin principal du client et contribuer à l’atteinte de ses objectifs.
- Démontrer son engagement dans la résolution au premier appel, c’est-à-dire prendre en charge les problèmes des clients au premier point de contact.
- Offrir une Expérience client positive par la mise en pratique du principe Compassion, connexion et compétence et l’utilisation du Guide sur l’Expérience client.
- Inviter et aider les clients à utiliser les technologies numériques libre-service pour leurs opérations et leurs achats, le cas échéant.
- Participer à l’atteinte des objectifs de vente de l’unité et de l’équipe en offrant sans cesse des conseils financiers visant à combler l’ensemble des besoins financiers des clients.
- Tirer parti du savoir-faire de RBC Groupe Financier en maximisant les occasions d’affaires.
**Que vous faut-il pour réussir ?**
**Compétences essentielles**
- Capacité de fonctionner de façon autonome en télétravail : aptitudes manifestes pour la gestion du temps, l’organisation et la résolution de problème
- Connaissance des produits de crédit aux entreprises ou aux particuliers
- Expérience mínimale de deux ans en crédit aux particuliers et utilisation active du pouvoir d’approbation confirmé, capacité de travailler en crédit aux entreprises (appels entrants et sortants) afin d’aider les clients de façon réactive et proactive
- Sens aigu du service à la clientèle et de la vente, passion pour la satisfaction des besoins des clients dans un environnement d’équipe, solides aptitudes pour la communication, les relations interpersonnelles et la négociation en anglais
- Désir de se perfectionner continuellement, grande fascination à l’égard de sa clientèle diverse et capacité de suivre l’évolution des besoins des clients, des processus et des produits
- Disponibilité pour différents quarts de travail pendant les heures d’ouverture, soit du lundi au vendredi de 8 h à 22 h (HE) et le samedi de 9 h à 17 h (HE)
**La réussite des éléments suivants constitue une condition d’emploi**:
- Programme de certification en analyse financière de la petite entreprise dans un délai de trois mois
- Obtention du pouvoir d’approbation confirmé (PAC) de crédit aux entreprises et aux particuliers
**Qu’y gagnerez-vous ?**
Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance, et collaborons afin d’offrir des conseils fiables qui contribuent à la réussite des clients et à la prospérité des collectivités. Nous nous soucions du bien-être de chacun et nous sommes déterminés à réaliser notre plein potentiel, à favoriser l’essor des collectivités et à contribuer à la réussite de tous.
- Programme de rémunération globale comprenant des primes et des avantages sociaux à la carte, rémunération concurrentielle, commissions et actions (dans certains cas)
- Perfectionnement soutenu par la direction grâce à des oc
-
Financial Security Advisor
1 day ago
Montréal, Canada Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** A hybrid role at RBC Insurance Advice Centre gives you the best of both worlds—the flexibility you need for your life and the fulfillment you seek in your work. We are looking for dynamic individuals with a passion for helping people to join our fast-paced Life Sales team at the RBC Insurance Advice Centre....
-
Insurance Advisor, Home and Auto
4 weeks ago
Montréal, QC, Canada Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** The role at RBC Insurance Advice Centre gives you the best of both worlds - the flexibility you need for your life and the fulfillment you seek in your work. We will provide you with the tools, training and support you need to successfully complete the Damage Insurance Certificate delivered by l’Autorité des...
-
Damage Insurance Agent, Advice Centre
2 weeks ago
Montréal, Canada Royal Bank of Canada Full time**Job Summary** **Help serve millions of Canadians in a meaningful role that also helps you balance work and life.** A hybrid role at RBC Insurance Advice Centre gives you the best of both worlds—the flexibility you need for your life and the fulfillment you seek in your work. **What is the opportunity?** **RBC Insurance is offering a Sponsorship...
-
Bilingual Banking Advisor, Rbc Advice Centre
3 weeks ago
Montréal, Canada Royal Bank of Canada Full time**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...
-
Bilingual Credit Advisor
3 weeks ago
Montréal, Canada Royal Bank of Canada Full time**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...
-
Small Business Advisor
3 weeks ago
Montréal, Canada Scotiabank Full timeRequisition ID: 160564 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional...
-
Small Business Advisor
2 weeks ago
Montréal, Canada Scotiabank Full timeRequisition ID: 199290 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing**: Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional...
-
Small Business Advisor
11 hours ago
Montréal, Canada Scotiabank Full timeRequisition ID: 160564 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional...
-
Business Advisor
3 weeks ago
Montréal, Canada Business Development Bank of Canada Full timeWe are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...
-
Business Planning Consultant
10 hours ago
Montréal, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Mortgage Advisor
1 day ago
Montréal, Canada Scotiabank Full timeRequisition ID: 194485 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Job Purpose**: As a Home Financing Advisor (HFA) you will be responsible for maximizing the development of residential mortgage business from third party referral sources such as real estate agents, lawyers, financial planners,...
-
Associate Business Advisor
3 weeks ago
Montréal, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Team Leader, Home
3 weeks ago
Montréal, Canada Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** The Team Leader role is responsible for leading a team of licensed insurance professionals who provide insurance advice and solutions to clients via the telephone within the Insurance Advice Centre. You will provides overall management, leading the establishment and achievement of team sales, cross sell and...
-
Advisor, Development Initiatives
2 weeks ago
Montréal, Canada Business Development Bank of Canada Full timeWe are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...
-
Business Architecture Advisor
2 weeks ago
Montréal, Canada Alithya Full time**Business Architecture Advisor** **:montreal **Montreal, Quebec, Canada****: Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team. At the heart of Alithya’s values is the well-being of our...
-
Montréal, Canada Royal Bank of Canada Full time**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...
-
Manager, Client Advice
2 weeks ago
Montréal, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Bilingual Banking Advisor, Rbc Advice Centre
3 weeks ago
Montréal, Canada Royal Bank of Canada Full timeAdditional Job Description **Faites carrière avec nous !** Axée sur le soutien, la culture de RBC est riche en opportunités et en récompenses. Mû par un esprit de coopération, vous contribuerez à la réussite des clients et à la prospérité des collectivités. Que vous aidiez nos clients à dénicher de nouvelles occasions, conceviez de nouvelles...
-
Bilingual Banking Advisor, Rbc Advice Centre
3 weeks ago
Montréal, Canada Royal Bank of Canada Full time**Faites carrière avec nous !** Axée sur le soutien, la culture de RBC est riche en opportunités et en récompenses. Mû par un esprit de coopération, vous contribuerez à la réussite des clients et à la prospérité des collectivités. Que vous aidiez nos clients à dénicher de nouvelles occasions, conceviez de nouvelles technologies ou apportez...
-
Specialist, Customer Relations Centre
1 day ago
Montréal, Canada Scotiabank Full timeRequisition ID: 158573 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Specialist, Customer Relations Centre will have the opportunity to: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers...