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Bilingual Banking Advisor, Rbc Advice Centre

4 weeks ago

Montréal, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Bilingual Banking Advisor, RBC Advice Centre | Conseiller bancaire bilingue, Centre de conseils RBC
- La version en anglais suivra/English version will follow_
- Français_

**Faites carrière avec nous **

Axée sur le soutien, la culture de RBC est riche en opportunités et en récompenses. Mû par un esprit de coopération, vous contribuerez à la réussite des clients et à la prospérité des collectivités.

Que vous aidiez nos clients à dénicher de nouvelles occasions, conceviez de nouvelles technologies ou apportez des conseils d’expert aux partenaires internes, vous accomplirez un travail utile dans un environnement axé sur le travail d’équipe, le service, la responsabilité, la diversité et l’intégrité.

**En quoi consiste le rôle ?**

Pour nous, vous êtes un conseiller en services bancaires, un ambassadeur RBC et un excellent représentant en service clientèle. Vous ferez la promotion de la marque RBC et fournirez du soutien par téléphone, clavardage, vidéo, mobile et réseaux sociaux. Il s'agit d'un poste à temps plein, axé sur les quarts de travail, avec la flexibilité et la possibilité de travailler à domicile et/ou au centre de conseils. Nos centres sont situés à Moncton, Montréal, Mississauga, Winnipeg et en Colombie Britannique. Si offrir un service clientèle exceptionnel et des solutions qui répondent aux besoins des clients vous passionne, vous pouvez entreprendre une carrière à long terme à titre de conseiller en services bancaires professionnel hautement compétent dans un Centre de conseils.

**Quelles seront vos tâches ?**
- Mener des entretiens avec les clients par téléphone, par courriel, par clavardage ou par vidéo, afin d’offrir à chaque client un service à la clientèle hors pair et une expérience exceptionnelle.
- Se concentrer sur l’aide à apporter aux clients quand ils ont le plus besoin de nous, en répondant à une multitude de questions avec empathie, en leur proposant une diversité de solutions bancaires et en répondant à leurs préoccupations au premier point de contact.
- Contribuer aux résultats de l’équipe en soutenant tous les collègues afin de répondre aux besoins des clients.
- Entretenir et consolider les relations avec les partenaires pour travailler ensemble à RBC comme une seule équipe.
- Gérer les risques en respectant les procédures, les processus et les contrôles établis aux fins de conformité pour protéger les intérêts des clients et des actionnaires.
- Renseigner les clients et les aider à tirer parti des capacités numériques de RBC.

**De quoi avez-vous besoin pour réussir ?**

**Exigences**
- Capacité à travailler de manière autonome, compétences avancées en gestion du temps, en organisation et en résolution de problèmes. Capacités exceptionnelles en service à la clientèle et la confiance nécessaire pour mener des entretiens avec les clients par divers modes de communication (par exemple, téléphone, clavardage, etc.), sur un ton convivial, positif et professionnel.
- La capacité manifeste à tisser des liens et à entretenir les relations avec la clientèle, de préférence dans le secteur des finances ou des services, en travaillant de manière autonome et au sein d’une équipe.
- Le désir d’offrir des expériences clients exceptionnelles, et la passion et la curiosité requises pour aider les clients, de manière à répondre à leurs besoins et à résoudre leurs préoccupations.
- Littératie numérique sur un large éventail d’appareils (p. ex., téléphones intelligents, tablettes, portables, etc.) et des aptitudes supérieures au clavier, pour la navigation sur Internet et pour l’utilisation d’un ordinateur.
- Excellentes aptitudes pour la communication orale et écrite en français et en anglais, ainsi que la souplesse personnelle pour travailler selon différents quarts de travail qui répondent aux besoins de nos clients, du lundi au dimanche, de 7 h à Minuit.

**Atouts**
- Expérience dans un rôle de service à la clientèle, dans lequel vous avez offert diverses solutions en fonction des besoins
- Expérience au sein d’une équipe et dans un environnement axé sur des paramètres de rendement
- Expérience dans un centre d’appels ou dans un cadre dynamique dans le secteur des finances ou des services

Cet emploi vous convient-il ? Regardez notre vidéo et voyez par vous-même

**Qu’est-ce que vous y gagnerez ?**

Nous donnons notre pleine mesure, pensons autre

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